Spinanga Casino - Status VIP do jogador removido, restringindo saques.

Be very careful with this Casino. They'll do everything they can to prevent you from withdrawing. Overnight, they will remove your VIP status and set minimum withdrawal limits. Very disappointing. You can keep your VIP status only if you keep depositing, so when you win and stop depositing more, they'll strip you of your VIP status, and you won't be able to withdraw anymore.

Muito cuidado com este Cassino. Fazem de tudo para você não sacar. Do dia pra noite tiram seu status VIP e deixam limites mínimos de saque. Muito desapontado. Você continuará vip se continuar depositando, então quando ganha, não deposita mais, te tiram o status VIP e não consegue mais sacar.

Dear diegodidone,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Good morning! All verification requested was carried out. Withdrawals always display a limit reached message. I received an email that I lost my VIP status and in several chat conversations they tell me that the limit is now level 1.

I was told to cancel the withdrawal of 5000 due to the limits. It's very hard.

also photos of my level downgrade.

Bom dia! Toda verificação que foi solicitada foi feita. Os saques sempre aparecem mensagem de limite atingido. Recebi e-mail que perdi meu status vip e em diversas conversas por chat me dizem que o limite agora é de nível 1.

o saque de 5000 me falaram pra cancelar devido as limites. Tá muito difícil.

também fotos do meu rebaixamento de nível.

Thanks for the explanation.

Please understand we don't interfere in the casino's decisions to uphold a remove your VIP level.

• Were you able to request a withdrawal of 3000 BRL?
• Could you please share your communication with the casino regarding your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I gave up. I have already closed my account. You can close the complaint. UNTRUSTED casino. Don't fall for this scam.

Desisti. Já encerrei minha conta. Podem encerrar a reclamação. Cassino NÃO CONFIÁVEL. Não caiam nesse golpe.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.