Spinarium Casino - A conta do jogador foi encerrada.

They claim to have several accounts and I don't have anyone else in my house. There are 3 people who played in the same casino, different cpf's, different documents, but they still claim to be the same person and they just blocked the account out of the blue with 800 reais from me.

Eles alegam várias contas sendo que não tenho mais ninguém na minha casa mora 3 pessoas que jogaram no mesmo cassino cpf diferentes documentos diferentes mais mesmo asim eles alegam ser a mesma pessoa apenas bloquearam a conta do nada com 800 reais meus

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the communication between you and the casino customer support regarding the allegations that you have multiple accounts at this casino? My email address is veronika.f@casino.guru.
• What types of games did you play to accumulate your winnings?
• Did you play with or without a bonus?
• Have you ever used a VPN or IP-masking software to alter your real location while accessing the casino website?
• Do you know the other three players the casino mentioned as being related to your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika