Spinaro Casino - A retirada do jogador está atrasada.

Good morning, since November 24th, I have been waiting for a withdrawal of 600 euros. My account is fully verified, I bet without any bonus, and they informed me that the withdrawal would take up to 72 hours. As of today, 12/01, my withdrawal is still pending.

I have contacted them several times via chat, and they all say the same thing: there are multiple player requests, which may take more time to process mine. It has been 8 days now and still nothing.

Bom dia, desde o dia 24 de Novembro que estou à espera de um levantamento de 600 euros, tenho a conta toda verificada, apostei sem bónus e informaram que o levantamento levaria até 72 horas ao qual estamos a dia 01/12 o meu levantamento está pendente.

Já por várias vezes falo com eles no chat e dizem todos a mesma coisa, que existem várias solicitações de jogadores o que pode levar mais tempo a resolverem a minha. Já pasaaram 8 dias e nada.

Hello telmomvmp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinaro Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Is this your first withdrawal request in the casino?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning, my account was fully verified on 24/11. It's my first withdrawal request and I spoke to you today about the withdrawal.

Bom dia, a minha conta foi verificada na totalidade dia 24/11. É a minha primeira solicitação de levantamento e falei ainda hoje sobre o levantamento.

Good morning, yesterday I received an email saying that they had canceled my withdrawal because they wanted my Skrill statement with the deposit I had made along with my account details. They didn't inform me that withdrawals have to be made through the last means of payment. I sent everything and once again I'm waiting for the withdrawal.

Bom dia, ontem recebi um email a dizer que cancelaram o meu levantamento porque queriam o meu extrato da Skrill com o depósito que tinha feito juntamente com os meus dados de conta. Eles não informam que os levantamentos têm de ser feitos através do último meio de pagamento. Enviei tudo e mais uma vez estou à espera do levantamento.

Dear Telmomvmp,

It is standard practice that you must use the same method for withdrawals, provided that method is also available for withdrawals.

Additionally, every deposit must be verified before requesting a withdrawal to ensure that the funds were deposited using your own payment method.

Could you please confirm whether your Skrill account has been verified with the casino, and what the current status of your withdrawal request is?

Looking forward to your response.

Best regards,

Nick

Dear telmomvmp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.