Spinational Casino - Os pedidos de desistência dos jogadores estão atrasados.

Hello, I won €4556 at Spinational and my withdrawals have been pending for a month without any explanation. I can't request new withdrawals because they've blocked them. No documents were requested for verification, and my account states that it doesn't need to be verified. I don't understand why nothing is happening and need your help. Here are screenshots from my account.

Hallo ich habe im Spinational 4556€ gewonnen und seit einem Monat sind meine Auszahlungen ausstehend ohne Begründung. Neue Auszahlungen kann ich nicht beantragen, da sie es geblockt haben. Es wurden keine Dokumente zur Verifizierung angefordert und in meinem Account steht dass mein Konto nicht verifiziert werden muss. Ich verstehe nicht wieso nichts passiert und benötige Ihre Hilfe. Hier sind Bilder aus meinem Account

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Honeywife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Do you have any confirmation emails or messages regarding your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra