Spinbara Casino - O jogador acredita que o seu pagamento foi atrasado.

On March 28, 2026, I requested a withdrawal from Spinbara. Since then, the process has remained unchanged in the status "being processed".

I have contacted support several times already. However, it is only accessible via Google Chrome, which is unusual in itself. Unfortunately, I only receive the same pre-written answers repeatedly, which contain no concrete information about the current status of my payout.

This situation is causing me increasing concern, as I have recently read more and more reports about payments not being made at all. Against this backdrop, I find the lack of transparency and the failure to clarify my issue particularly problematic.

I expect clear information regarding the status of my payment as well as timely processing of my application.

Am 28.03.2026 habe ich bei Spinbara eine Auszahlung beantragt. Seit diesem Zeitpunkt befindet sich der Vorgang unverändert im Status „wird bearbeitet".

Ich habe mich bereits mehrfach an den Support gewandt. Dieser ist jedoch ausschließlich über Google Chrome erreichbar, was an sich schon ungewöhnlich ist. Leider erhalte ich dort lediglich wiederholt die gleichen vorgefertigten Antworten, die keinerlei konkrete Informationen zum aktuellen Stand meiner Auszahlung enthalten.

Diese Situation bereitet mir zunehmend Sorgen, da ich in letzter Zeit vermehrt Berichte gelesen habe, in denen davon die Rede ist, dass Auszahlungen teilweise gar nicht erfolgen. Vor diesem Hintergrund empfinde ich die fehlende Transparenz und die ausbleibende Klärung meines Anliegens als besonders problematisch.

Ich erwarte eine klare Auskunft zum Status meiner Auszahlung sowie eine zeitnahe Bearbeitung meines Antrags.

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Dear KarlMarx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center