SpinBetter Casino - A conta do jogador foi encerrada após repetidas solicitações.

On 13. 8. 2026 I sent an email to the casino support requesting a permanent account blocking due to gambling addiction. The casino ignored my request, did not block the account and allowed me to continue depositing money. I made at least 3 more urgent requests via their online web form. They blocked the account only after repeated urgent requests at the end of August 31.8.2026. I demand a refund of all deposits made after 13. 8. 2026.

They do not respect the seriousness of gambling addiction and I consider this a serious problem for licensed casinos.

Dne 13. 8. 2026 jsem podpoře kasina odeslal e-mail se žádostí o trvalé zablokování účtu z důvodu závislosti na hraní (gambling addiction). Kasino moji žádost ignorovalo, účet nezablokovalo a umožnilo mi dále vkládat peníze. Učinil jsem minimálně další 3 urgence přes jejich online web form. Účet zablokovali až po opakovaných urgencích na konci srpna 31.8.2026. Požaduji vrácení všech vkladů učiněných po 13. 8. 2026.

Nerespektují vážnost závislosti na gamblingu a to považuji za závažný problém pro licencované kasína.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please provide a more complete email of the relevant communication between you and the casino?
• After you informed the casino of your gambling issues, have you received any response, either automatic or structured, from a casino representative?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the conversation with the casino took place on August 31, 2026 after several emergencies and the account was blocked, see screen. Today I received from block@spinbetter.com The answer is that they forwarded it to the relevant department. Otherwise, no other conversation took place from their side. Even when I wrote to the casino about my problems on 13.8, there was no response, not even after urgent requests via the web form. I mainly want my last 9 deposits in the total amount of $108 to be returned to me. Thank you for your help and response.

Dobrý den, konverzace s kasínem proběhla 31.8.2026 po několika urgencích a účet byl zablokován, viz. screen. Dnes mi přišla z block@spinbetter.com odpověď že to předali na příslušné oddělení. Jinak žádná jiná konverzace z jejich strany neproběhla. Ani když jsem 13.8 napsal kasínu o svých problémech, nepřišla žádná odpověď, ani po urgencích přes web formulář. Chci hlavně aby mi byly především vráceny mé poslední vklady 9x v celkové výši 108$. Děkuji za pomoc a odpověď.

Thanks for your patience and the updates provided.

• Did the casino complete its investigation regarding your self-exclusion requests since your last post?
• Have you received any conclusion regarding the refund of your deposits?

Please let me know.

Hello!

unfortunately nothing was replied back from them only previous message which I provided here before. From claims@spinnetter.com

They still not provided any conpensation, no reply.

Thank you for helping me.

Dear Grofikeee,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Grofikeee,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the SpinBetter Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a SpinBetter Casino representative to join this conversation and participate in resolving this complaint.

Dear SpinBetter Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.