SpinBetter Casino - O processo de retirada do jogador está significativamente atrasado.

Good day, I used this casino for a few months until I asked the VIP manager to increase the withdrawal limit.

My balance reached 70,000 and additional verification began.

Since June 20, I have sent 13 verification files (I post screenshots publicly.

Please intervene because there is no right to do something like that!

It is worth mentioning that the screenshots have been hidden for askgamblers because the casino even received the account balance!!

Dear hypsky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• What specific verification files have you submitted to the casino, and when exactly?
• Have you received any communication from the casino regarding the status of your verification?
• Have you submitted all the documents on time and in the correct format?
• Have you experienced similar issues with withdrawals in the past, or is this the first time?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I understand everything, but it's not about a complicated process.

The first document was a photo of the ID card front and back on June 20.

Then Skrill wallet details

then bank statement showing your account balance!

The next day a selfie with the ID in hand next to my face.

and so every day a new statement is requested for a specific transaction.

Since June 20 I have sent 13 files and each one was good and original in pdf.

The casino responds that it is verifying and then asks for new files

Only winnings i dont use bonuses

It is worth emphasizing that I previously withdrew normally because the account was verified.

Thank you for your response.

Could you please specify which of your documents have not yet been verified by the casino?

Please forward me the most recent communication between you and the casino regarding the verification of your account at veronika.f@casino.guru. Thank you for your cooperation.

The casino did not accept any of the 13 files.

I am a serious person and I do not intend to participate in such a circus.

The funds were ripped off at the highest rates to close the topic.

The casino is insolvent.

thank you

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.