SpinBetter Casino - O saque do jogador está atrasado devido a um problema com o código SMS.

Good afternoon,

On May 4th, I decided to play at this casino. The problem started when I tried to withdraw my funds amounting to 2234.59 RON.

The withdrawal process requires entering a code sent via SMS to my phone, but the code never arrives. The support team keeps giving me excuses and creating difficulties. They claim that the code has been sent and that, if there is an issue, they can send it manually within 48 hours. Those 48 hours have already passed, and I still have not received anything.

What is even more frustrating is that yesterday I did receive an SMS promotion related to the Champions League, which clearly proves that messages can be delivered to my phone without any problem. However, the code required to withdraw my own funds still does not arrive.

In addition, I have a VIP manager whom I contacted yesterday, and they have not helped me resolve this issue either.

I am attaching screenshots of all the conversations and evidence supporting everything I have explained. I request that you allow me to withdraw my funds immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you previously faced any technical difficulties in this casino?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rubenek10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila