SpinCity Casino - O depósito do jogador não foi creditado.

I would like to file a complaint regarding a deposit of 500 NOK I made at the casino, which has not been credited to my balance. After this issue arose, I contacted customer support, but the problem was not resolved. Following the recommendations from customer support, I contacted them again after 24 hours, but the issue remained unresolved. I was informed that the problem had been forwarded to the relevant department and was asked to wait. I am still waiting for a solution to this situation. I am concerned because I wish to receive the bonus for my deposit.

Jeg ønsker å klage på det faktum at jeg gjorde et innskudd på 500 NOK på kasinoet, men pengene ble ikke kreditert til min saldo. Etter dette kontaktet jeg kundeservice, men problemet ble ikke løst. I henhold til anbefalingene fra kundeservice, kontaktet jeg dem igjen etter 24 timer, men problemet forble uløst. Jeg ble fortalt at problemet ble sendt videre til den relevante avdelingen, og jeg ble bedt om å vente. Jeg venter fortsatt på løsningen av situasjonen. Jeg er bekymret fordi jeg ønsker å motta bonusen for mitt innskudd.

Dear sigmundtorgersen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The problem was solved, the deposit was added to the balance, and I even got a bonus on it. All is well.

Problemet ble løst, innskuddet kom inn på saldoen, og jeg fikk til og med en bonus på det. Alt er bra.

Dear sigmundtorgersen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru