SpinCity Casino - O jogador afirma que o seu pagamento foi atrasado.

Dear Sir/Madam, I'm writing to seek assistance regarding the withdrawal of my funds from the casino. I have completed the account verification process, yet my withdrawal remains in the ""in process"" status. Customer service explains that this can take anywhere from 1 to 5 days, however, it's been over a week and there is no change.

I kindly request your intervention as this delay is not only inconvenient but also raises concerns about the casino's integrity. I am hopeful for a prompt assistance and a swift withdrawal of my funds.

Szanowni Państwo, piszę z prośbą o pomoc w sprawie wypłaty moich środków z kasyna. Zrobiłem weryfikację konta, ale moja wypłata cały czas jest w statusie ""in process"". Obsługa klienta mówi, że to może trwać od 1 do 5 dni, ale czekam już ponad tydzień i nic się nie zmienia.

Bardzo proszę o interwencję, bo to opóźnienie jest dla mnie uciążliwe i budzi moje wątpliwości co do uczciwości kasyna. Liczę na szybką pomoc i wypłatę moich pieniędzy.

Dear StanislawJaworski777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My first attempt to withdraw money was unsuccessful, but after reapplying everything went smoothly.

Technical support mentioned some technical problems. I think it's worth informing customers about such things right away. Although I ultimately received my money, the unpleasant experience remains.

Moja pierwsza próba wypłaty pieniędzy nie powiodła się, ale po ponownym złożeniu wniosku wszystko poszło gładko.

Wsparcie techniczne wspomniało o jakichś problemach technicznych. Myślę, że warto informować klientów o takich rzeczach od razu. Choć ostatecznie otrzymałem swoje pieniądze, nieprzyjemne doświadczenie pozostaje.

Dear StanislawJaworski777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru