SpinCity Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello Guru Team,

I've been having issues with SpinCity for almost a week now.

First, let me say that I was verified before the payout process, and I always received my money. However, after requesting a payout, I was asked to verify myself again, which is usually not a problem.

Now, here's the issue: deposits and withdrawals were always made using Jeton or Mifinity.

I submitted screenshots from both Mifinity and Jeton, and there’s no other way to verify them.

The screenshots from Mifinity and Jeton keep getting rejected due to alleged poor quality.

I then contacted the live chat support, where I was repeatedly told that I need to wait until the verification is complete, and I would be contacted via email.

The problem here is that I am not receiving any emails from SpinCity, and I’m also checking the spam folder regularly.

The support team doesn't respond to emails either.

I hope you can help me and possibly identify the exact issue.

Hallo Guru Team,

seit knapp einer Woche habe ich Problem mit SpinCity.

Vorweg, ich war vor der Auszahlung Verifiziert und ich bekam auch immer mein Geld, nach der Beantragung, sollte ich mich wieder Verifizieren, was normalerweise kein Problem ist.

Jetzt das Problem, Ein und Auszahlungen, wurden immer mit Jeton oder Mifinity getätigt.

Ich habe daraufhin, Screenshoots von Mifinity und Jeton eingereicht, man kann beides auch nicht anders Verifizieren.

Die Sreenshots von Mifinity und Jeton, wurden immer wieder, wegen angeblich fehlender Qualität abgelehnt.

Ich habe daraufhin den Live Chat Kontaktiert, man sagte mir dann immer, ich müsste warten bis die Verifizierung durch wäre und man würde sich via E-Mail bei mir melden.

Das Problem hier ist, ich empfange keine Mails von SpinCity und der Spam Ordner wird auch immer kontrolliert.

Auf E-Mails reagiert der Support auch nicht.

Hoffe ihr könnt mir helfen und vielleicht rausfinden, wo genau das Problem liegt

Dear AndyWin24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Guru Team, after new correspondence, the casino has finally verified my account

Hallo Guru Team, nach neuem Schriftverkehr, hat das Casino mein Konto endlich verifiziert

Dear AndyWin24,

Have you received your withdrawal from the casino yet?

Hello Nick,

Spin City has paid out €1000 of the outstanding €4000, so €3000 is still missing

Hallo Nick,

Spin City hat von den offenen 4000€, 1000€ ausgezahlt, es fehlen also noch 3000€

Hello again, today the remaining 3000€ were paid out.

Hallo nochmals, heute wurden die restlichen 3000€ ausgezahlt.

Dear AndyWin24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru