Spinfin Casino - O levantamento dos prémios dos jogadores está atrasado.

I have deposited with spinfin a high amount and yet still to have a single withdrawal.

I asked to withdraw to which I was told it had to be €800 a day . I then found out that only 3 withdrawal requests can be made at one time, which is fine so I continued.

After various efforts trying to contact the casino in their live chat which seems like your talking to AI responses half the time I was advised to upload my documents to verify which will take 24 hours. I did this and after 2 days nothing , I then contacted them again and they advised it can take 10 days to verify! Then I reviewed emails stating my withdrawals have been cancelled!

It should not take long to verify documents and there is no way to speak to the casino over the phone or suited for you its all Ai responses and getting told to wait.

This site is a total scam , im not sure what to do as I have a substantial amount there and to be quire frank Id be happy with my money back and to move on.. but this is a total scam!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Joshdpowell1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Joshdpowell1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean