Spinit Casino - O pagamento do jogador foi atrasado.

I would like to file an official complaint against Spinit Casino because my withdrawal was canceled without any reason, and then the casino cited a "technical error" but did not provide any concrete evidence for this.

My payment was initially approved and then later cancelled without any explanation. I asked for the transaction error code and proof of processing, but I didn't receive any real documentation. They just sent a template message saying that the problem was caused by a "banking provider error".

Payment amount: 53000

Payment method: Skrill

Payment request date: 2025.11.30

I contacted them several times, politely and firmly, but the casino did not provide any meaningful response or any real evidence for the denial of the withdrawal. I still do not have my money.

Please help me with the following:

– The casino's request to withdraw my money as soon as possible

– Requesting the justification and documents promised by the casino

– Reviewing my account and transactions

The casino is currently uncooperative and is refusing or delaying my payment.

I am asking for help in paying out my legitimate winnings.

Thank you for your help!

Best regards:

******

Szeretnék hivatalos panaszt tenni a Spinit Casino ellen, mert a kifizetésem indoklás nélkül törlésre került, majd a casino "technikai hibára" hivatkozott, de semmilyen konkrét bizonyítékot nem adott erre.

A kifizetésemet először jóváhagyták, majd később minden magyarázat nélkül törölték. Kértem a tranzakció hibakódját és a feldolgozás igazolását, de nem kaptam semmilyen valódi dokumentumot. Csak sablonszöveget küldtek, miszerint a "banki szolgáltató hibája" okozta a problémát.

A kifizetés összege: 53000

A kifizetés módja: Skrill

Kifizetési kérelem dátuma: 2025.11.30

Többször kerestem őket, udvariasan és határozottan, de a casino nem adott érdemi választ, sem valódi bizonyítékot a kifizetés elutasítására. A pénzem továbbra sincs nálam.

Kérem a segítségüket a következőben:

– A kifizetésem mielőbbi kényszerítése a casino részéről

– A casino által ígért indoklás és dokumentumok bekérése

– A fiókom és tranzakcióim átvizsgálása

A casino jelenleg nem működik együtt, és a kifizetésem teljesítését elutasítja vagy halogatja.

Segítséget kérek a jogos nyereményem kifizetéséhez.

Köszönöm a segítséget!

Üdvözlettel:

******

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Stay safe.

Dear Demeter997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Demeter997,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila