SpinJo Casino - As retiradas dos jogadores são adiadas e canceladas.

Hello, the following withdrawal has been canceled 3 times without any explanation. There are now 3 pending withdrawals: 100 euros, 100 euros, and 80 euros, all via bank transfer. For ten days, there has been no processing. I already had two winnings a few weeks ago and the withdrawal worked then. Now they are always being canceled. The account is verified, and I played without bonus funds. All games were real money bets. It has now been 4 days with no processing.

Hallo folgende Auszahlung wurde storniert 3x ohne Aussage einer Begründung es stehen nun 3x Auszahlung aus. 100euro 100 Euro und 80 Euro alle per Banküberweisung seid tshen liegt keine Bearbeitung vor ich hatte schonmal 2gewinne vor Wochen da hat die Auszahlung funktioniert jetzt wird immer storniert das konto ist verifiziert ich habe ohne bonus Gelder gespielt alles spiele waren echt geld Einsätze es ist jetzt 4 tage her ohne Bearbeitung

Hello Damaca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• What kind of payment method are you using?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified for 3 weeks deposit credit card withdrawal bank transfer no no one is available in chat

Seid 3 Wochen verifiziert einzahlung Kreditkarte Auszahlung Banküberweisung nein im Chat ist keiner verfügbar

Hello Damaca,

Did you try to contact the casino e-mail support as well?

I would advise always to contact the e-mail assistance in any online casino if you need to handle something as in most cases, the live chat support is outsourced and they can't provide half of the information to the player as the e-mail support.

Regards,

Nick

My payout has been on the way for days now, I'll wait

Bei meinen Auszahlung steht nun unterwegs seid Tagen auch ich warte mal ab

Hello, I now have 3 cancellations of the payouts in the chat and by email no help no explanation 180 euros I want to pay out 1x 100 euros was accepted and credited 180 euros always canceled with bank transfer with credit card I have no other payout options please help

Hallo ich habe nun wieder 3 Stornierungen der Auszahlungen vorliegen im Chat sowie per Email keine Hilfe keine Erklärung 180 Euro möchte ich auszuzahlen 1x 100 Euro wurde akzeptiert und gutgeschrieben 180 Euro immer storniert mit bank Transfer mit Kreditkarte ich habe keine anderen Auszahlungsmöglichkeiten bitte um Hilfe

Email support is not helpful

Email Support ist nicht hilfreich

Dear Damaca,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.