Spinrise Casino - A conta do jogador não pode ser encerrada.

I've repeatedly told the casino I have a gambling problem, and they're simply ignoring me! Now they're demanding I verify my account before I can close it. Of course, all my documents are rejected every time so I keep gambling away money! Please help!

Ich habe das Casino mehrfach darauf hingewiesen dass ich ein Spielproblem habe und es wird einfach ignoriert! Nun verlangt es von mir, dass ich mein Konto erst vertifizieren muss um mein Konto zu schließen. Natürlich werden jedesmal alle Dokumente abgelehnt damit ich weiter dort Geld verspiele! Bitte um Hilfe!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the self-exclusion request you sent to the casino, together with the casino's response and all subsequent communication, to veronika.f@casino.guru?
• Has your account been successfully verified in the past?
• Which documents did you most recently submit to the casino for KYC verification? Were any of these documents rejected? If so, which ones and what reason did the casino provide for rejecting them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika