Spinrollz Casino - O jogador acredita que o seu pagamento foi atrasado.

Good day, dear Casino Guru team.

The following problem has already been reported several times.

My first payment of €500 has been requested since January 1, 2026; a total of 3 payments of €500 each have been requested.

I kept getting put off. Apparently, it's been approved for six days now and just needs to be processed by the system. I was assured that all security checks have been completed.

Still no money and always the same platitudes when I ask... I need help, I've tried everything.

Guten Tag liebes Casino Guru Team.

Folgendes Problem das auch schon mehrfach bekannt ist.

Seit dem 01.01.2026 ist meine erste auszahlung von 500€ beantragt insgesamt 3 Stück je 500.

Ich wurde immer wieder vertröstet. Seit angeblich 6 Tagen ist es schon genehmigt muss nur von System bearbeitet werden. Alle sicherheitsprüfungen sind abgeschlossen wurde mir versichert.

Trotzdem kein Geld und bei Anfrage immer die gleichen Flosken ... Ich benötige hilfe habe alles versucht.

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Dear Tamika2000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tamika2000,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The payment arrived today, May 15th. The first €1500. And now I'll continue to request €500 in small increments 😉 but thank you

Auszahlung ist heute am 15.05 angekommen. Die ersten 1500€. Ubd nun immer wieder 500 in kleinen Schritten beantragen 😉 aber danke

Dear Tamika2000, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Tamika2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru