Spinsy Casino - O jogador afirma que o seu pagamento foi atrasado.

I need this matter to be resolved, as my withdrawal request has now been under review for four days.

I understand that the request is being handled by the relevant department, but I need more than an assurance that it is still active. I want to see confirmation that my funds are actually being processed and that the withdrawal is moving forward.

Please escalate this matter to the appropriate department and provide me with a clear update on the current status of my $480 withdrawal, including confirmation that the funds are genuinely being processed and, if possible, an expected timeframe for completion.

I have already contacted support multiple times without receiving a resolution. I would appreciate this being treated as an urgent matter and resolved as soon as possible.

I look forward to receiving a concrete update rather than another general acknowledgment.

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Dear toukachaaaan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Complaints Resolution Center,

Thank you for your response.

I understand that withdrawals can sometimes take time to process. However, I would like to clarify that my account has already been successfully verified, and there are no outstanding KYC requirements on my side.

The issue is that my withdrawal request is still showing as "Under Review" and has not been approved or processed by the casino. Therefore, this is not simply a matter of waiting for the funds to reach my account.

Could you please take this into consideration and advise whether you are able to intervene with the casino regarding the pending withdrawal review?

I am happy to provide any additional information or documentation required. I would appreciate your assistance in resolving this matter as soon as possible.

Thank you for your time and assistance.

Best regards,

toukachaaaan

Update:

My withdrawal is still under review, Spinsy live chat agents kept on answering my inquiries with the same copy paste response.

Update as of August 31,2026:

See attached screenshots below of the no progress status of the withdrawal request and live chat support agents responses

Update:

Today is September 5, 2026 8:06am

My withdrawal request is still in under review status and hasn’t made any move or progress.

Live chat support and Spinsy’s email support agents were all responding the same automated answers regarding this matter. Live support chat agents kept on telling me not to worry as it is being finalised but on my status it hasn’t been approved since Day 1.

I request an immediate action and assistance to resolve this matter.

Dear toukachaaaan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, I still haven’t received my withdrawal funds, it is still under review in the casino site.

I have contacted live chat support multiple times and I have been getting same responses that it is being finalised, this has been happening for the past few days and no changes has been made on my request.

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Please upload a screenshot of your withdrawal history showing the status of current and previous withdrawal attempts.

Thank you very much in advance for your reply.

Dear toukachaaaan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.