Spinsy Casino - O jogador ainda não recebeu os seus prémios.

Hello,

Unfortunately, since May 3, 2025, Spinsy no longer pays out withdrawals.

Until then, the money came slowly but steadily.

Unfortunately, nothing has been processed for two weeks now.

I have been reporting regularly via live chat.

Unfortunately, I'm just being put off there.

Best regards!

Hallo,

seit dem 03.05.2025 zahlt Spinsy leider keine Abhebungen mehr aus.

Bis dahin ist das Geld zwar langsam, aber stetig gekommen.

Nun seit 2 Wochen wird leider nichts mehr bearbeitet.

Ich habe mich regelmäßig im Live Chat gemeldet.

Werde dort leider nur vertröstet.

Besten Gruß!

Dear Moneymeka1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

I have had several successful payouts with SPINSY in the past.

Unfortunately, there's been a standstill since May 3rd. I keep getting put off in the live chat.

Best regards!

Hallo,

ich hatte in der Vergangenheit schon einige erfolgreiche Auszahlungen mit SPINSY.

Leider seit dem 03.05 ist Stillstand. Im Live Chat werde ich immer vertröstet.

Besten Gruß!

Dear Moneymeka1990,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

The payment from 03.05 has now been paid.

Unfortunately, payments from May 16th are delayed again.

The promised 3-4 days are not kept.

I would like to keep this thread open.

Kind regards

Hallo,

die Auszahlung vom 03.05 wurde inzwischen bezahlt.

Leider verspäten sich wieder Auszahlungen vom 16.05.

Die versprochenen 3-4 Tage werden nicht eingehalten.

Ich würde diesen Thread gerne noch offen halten.

Mit freundlichem Gruß

Dear Moneymeka1990, how much have you received in total so far?

How many withdrawals are currently pending and what are the values of these pending withdrawals?

Do you plan to request any further withdrawals soon?

Hello,

Currently, there are payouts of over €1,500 from May 16/18/19 that have not yet been processed.

Best regards

Hallo,

aktuell stehen Auszahlungen über 1.500€ vom 16/18/19.05 aus die noch nicht bearbeitet wurden.

Besten Gruß

Dear Moneymeka1990, do I understand correctly that:

You have already received around €1,500 (from the May 3rd withdrawal),

You currently have another €1,500 pending (from withdrawals requested on May 16th, 18th, and 19th),

And you plan to request another €1,500 soon?

Hello, there's been no activity with payouts since May 16th. 1,500 are actively being paid out, but nothing has happened for almost two weeks now. The chat keeps putting me off. Another €800 payout is planned.

Hallo, seit dem 16. 05 tut sich wieder nichts bei den Auszahlungen. 1500 sind aktiv in der Auszahlung aber nichts passiert seit fast 2 Wochen nun. Im Chat wird man vertröstet . Weitere 800€ Auszahlung sind in Planung.

I've been waiting for payment since May 16th.

2 weeks.

In chat I'm just put off.

Can you invite someone from the casino to this thread?

Thanks

Ich warte jetzt seit dem 16.05 auf Auszahlung.

2 Wochen.

in Chat werde ich nur vertröstet.

Können sie jemand vom Casino in diesen thread einladen?

Danke

Thank you very much, Moneymeka1990, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Moneymeka1990,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Spinsy Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Moneymeka1990 can expect his withdrawal to be processed?

Hello,

I received the 1500€ yesterday.

There is now only €350 outstanding in payout.

Actually, the thread can be closed.

Many thanks and best regards

Hallo,

ich habe gestern die 1500€ erhalten.

Es sind ledigleich 350€ Auszahlung nun offen.

Eigentlich kann der Thread geschlossen werden.

Vielen Dank und VG

Hello Moneymeka1990,

I am happy to hear things are moving in the right direction. However, in case you do not mind, I would like to leave this complaint open until all funds are paid out.

ok

Dear Moneymeka1990,

We would like to inform you that the last withdrawal has been successfully processed today.

The funds should arrive in your account soon, depending on the processing times of your bank.

Thank you for your patience throughout this process.

Best Regards,

Spinsy team

Hello dear Spinsy Casino,

Today is the third working day after the €350 was transferred to my account.

No money has been received yet.

Could you please check this?

Thank you.

Hallo liebes Spinsy Casino,

heute ist Werktag 3 nach Überweisung der 350€ auf mein Konto.

Bisher ist noch kein Geld eingegangen.

Könnten Sie das bitte prüfen?

Vielen Dank.

Hello, the money is not in my account yet.

VG

Hallo, das Geld ist bis Heute nicht auf meinem Konto.

VG

Hello Moneymeka1990,

thank you for your continued cooperation.

Dear casino representative,

can you update us on the current proceedings? Is the current delay only a matter of bank processing times? Alternatively, if there is a different issue, please let us know what we can do.

Unfortunately, there is no money to date.

LG

Bis heute ist leider kein Geld da.

LG

Dear Moneymeka1990,

We would like to inform you that the €350 payment we previously processed was unfortunately rejected by the payment service provider.

We sincerely apologize for this inconvenience.

That said, we are prioritizing the processing of all new withdrawal requests.

Thank you for your patience and understanding.

Best Regards,

Spinsy Casino

Hello, thank you for your reply. There are currently three payouts pending that have not yet been processed.

The payouts that were initiated are not yet in my account.

I hope the service provider will make it work this time.

have a nice weekend!

Hallo, vielen Dank für die Antwort. Es stehen derzeit noch 3 Auszahlungen aus, die noch nicht berbeitet wurden.

Die Auszahlungen die veranlasst wurden, sind noch nicht auf meinem Konto.

ich hoffe das es vom Diensleister diesmal klappt.

schönes Wochenende!

Hello,

To date, I have not received a single cent of the approximately €2,400 in outstanding payments.

Regular bank transfer was chosen for withdrawal, which has worked with Spinsy in the past.

Unfortunately, I have been waiting for my money for weeks without any result.

Kind regards

Hallo,

ich habe bis heute weiterhin keinen Cent von ca. 2400€ noch ausstehenden Auszahlungen erhalten.

Als Auszahlung wurde reguläre Banküberweisung gewählt, was in der Vergangenheit mit Spinsy geklappt hat.

Nun warte ich leider seit Wochen ohne Ergebnis auf mein Geld.

Mit freundlichem Gruß

Dear parties,

thank you both for your continued cooperation, I hope the issue will be resolved soon.

I would like to ask you to keep us updated on the payment's status. In case it gets rejected again, we should think about an alternative payment method. Would this be possible?

Dear Moneymeka1990,

We’re very sorry for the earlier delays and any trouble this caused.

All your withdrawal requests — including the most recent one — have now been fully processed on our side. There are no pending withdrawals left in your account.

Several of your earlier requests were cancelled from your side, likely in order to submit a new one, which may have caused some confusion.

Thank you for your patience, and we again apologize for the inconvenience.

Best Regards,

Spinsy team

Hello,

I have just written to the colleagues from your chat.

I was told that the payouts from June 10th and 11th were again not accepted by the service provider.

Please add the money (1400€) back to my gaming account so that I can withdraw by credit card this time.

Please also note that I can withdraw my money; the last time you refunded the €350, it stated that I would have to wager it in full again, even though the money only came back into my gaming account due to an error on the part of your service provider.

Thank you and best regards!

Hallo,

ich habe gerade mit den Kollegen aus dem Chat bei Ihnen geschrieben.

Mir wurde gesagt, dass die Auszahlungen von 10.06 und 11.06 wieder vom Dienstleister nicht akzeptiert wurden.

Bitte fügen Sie das Geld ( 1400€ ) wieder auf mein Spielkonto, sodass ich diesmal per Kreditkarte auszahlen kann.

Bitte beachten Sie auch, dass ich mein Geld auszahlen kann, beim letzten Mal, als Sie die 350€ zurückgebucht haben, stand dort, dass ich diese wieder vollständig umsetzen müsste, obwohl das Geld ja nur aufgrund eines Fehlers bei Ihrem Diensleister zurück auf mein Spielkonto gekommen ist.

Danke und besten Gruß!

Hello,

Today, €900 of the €1400 that could not be paid out due to the service provider error were returned to my gaming account.

I kindly ask you to also credit the last €500 back to my gaming account so that I can withdraw it via credit card.

Thanks!

Hallo,

heute wurden 900€ von den 1400€ die aufgrund des Diensleister Errors nicht ausgezahlt werden konnten, wieder auf meinem Spielkonto gelandet.

Ich bitte Sie freundlich, auch die letzten 500€ auf mein Spielkonto zurückzubuchen, damit ich diese über Kreditkarte auszahlen kann.

Danke!

Hello,

The last 500€ were refunded to my gaming account today.

The problem now is that I can't withdraw the money because the system considers the refund a "deposit" and wants me to wager the entire €1,400 again.

Please correct this error so that I can now withdraw my money using a different payment method than before (now credit card).

Thank you!

Hallo,

die letzten 500€ wurden heute zurück auf mein Spielkonto erstattet.

Problem jetzt: Ich kann das Geld nicht abheben, weil das System die Rückerstattung als „Einzahlung" ansieht und will, dass ich die gesamten 1400€ noch einmal umsetze.

Bitte korrigieren Sie diesen Fehler, sodass ich jetzt mein Geld mit einer anderen Zahlungsmethode als zuvor (jetzt mit Kreditkarte) auszahlen kann.

vielen Dank!

Dear Moneymeka1990,

thank you for your continued cooperation. I hope the issue will be resolved soon.

Dear casino representative,

I believe we are on the right track here. Are you please able to look at the mentioned technical issue? In case the money has been wagered sufficiently in the past, I believe the player should not be forced to do so again.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Moneymeka1990,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin