Spinsy Casino - O jogador está recebendo mensagens indesejadas após o encerramento da conta.

Hello everyone,

I had an account with Spinsy, which I closed due to gambling addiction.

I explicitly asked them to stop sending me advertising texts or emails. I constantly receive texts from them. They've contacted me multiple times via email and chat. And now it's starting again.

Please help.

Hallo zusammen,

Ich hatte ein Konto bei Spinsy, dieses wurde von mir geschlossen wegen Spiel sucht.

Ich habe ausdrücklich darum gebeten mir keine SMS oder Email mehr zwecks Werbung zu schicken. Permanent bekomme ich von denen SMS. Mehrfach wurde per Mail und im Chat geschrieben. Und jetzt fängt es wieder an.

Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dakky38xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

To clarify your issue and assist you properly, could you please confirm the following:

• When did you close your account with Spinsy?
• Did you explicitly state in your request that you wanted to be self-excluded from receiving promotions?
• Did you receive any confirmation from Spinsy regarding your account closure and your request to stop communications?

Meanwhile, if you have not explicitly requested to be excluded from receiving promotional messages, I recommend that you send another email to the casino support and clearly restate your self-exclusion from all promotions.

Thank you very much in advance for your reply.

Best regards,

Petra