Spinsy Casino - O levantamento dos prémios dos jogadores está atrasado.

Dear Guru Team,

According to the terms and conditions, withdrawals are processed after 3 business days, which is a bit of a joke, but I was happy to accept it. This is the second time I haven't even received my withdrawal after 5 business days. I've read a lot about this casino and just want my withdrawal. The live chat is never available (I wait over 100 times, then it crashes), and no one responds by email. I find it outrageous that if you deposit, the operator will have the money directly in your account, and I'd like it processed within at least 3 business days.

Thank you for your help

Sehr geehrte Guru- Team,

Auszahlungen werden laut AGB nach 3 Werktagen abgeschlossen sein, was schon eine Frechheit ist, aber gut habe ich mich drauf eingelassen. Ich bekomme jetzt das zweite Mal meine Auszahlung nicht mal nach 5 Werktagen. Ich habe hier schon vieles über das Casino hier gelesen und möchte einfach nur meine Auszahlung. Der livechat ist nie zu erreichen (warteposition über 100 danach stürtzt er ab) und per email antwortet niemand. Finde es unverschämt wenn man einzahlt hat der Betreiber das Geld auch direkt auf dem Konto und ich möchte es zumindest nach 3 Werktagen bearbeitet haben

Vielen Dank für eure Hilfe

Dear Noah11189,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good day,

I asked if I could verify my account, but I was told that it wasn't necessary.

The live chat said the payout was in the final stages. I'll wait until Tuesday, then I'll check again. By the way, I'm getting a total of 4,500 euros.

Best regards

Guten Tag,

ich habe gefragt ob ich mein Konto verifizieren kann, aber man antwortete mir, dass es nicht notwendig ist.

Der Livechat sagte die Auszahlung wäre in der Endphase. Ich warte noch bis Dienstag, dann frag ich da noch mal nach. Es sind übrigens insgesamt 4500 Euro die ich bekomme.

Liebe Grüße

Dear Noah11189,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Noah11189,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.