Spinsy Casino - O pagamento do jogador foi atrasado.

I am writing a formal complaint against Spinsy casino for their over exaggerated withdrawal times.

On September 20 and September 21 I played via this website and ended up wining some money which accumulated a total of $1194. When I went to withdraw the amount, I was told it would take up to a total of 3 business days. This was the first red flag for me as any other website or app I’ve used has given me an instant withdrawal for my winnings.

im aware of the given situations where this website takes very long to pay out or simply just does not pay out winnings. This is my first time withdrawing from this website so I pray and ask for your professional help and support to assist me with getting my funds.

Thank you.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I shouldn’t have to wait anywhere near 14 days for a withdrawal from an online casino. Sites like bet365, fanduel, etc let you withdraw within moments. Having to wait 3-14 business day is pathetic

Dear Lossh,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Lossh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru