Sportaza Casino - A conta do jogador é bloqueada inesperadamente após a vitória.

I registered for the first time on Sportaza, deposited money to play, and won 288 euros. However, when I requested a withdrawal, my account was closed without any notification. I only found out about this closure after several days because my withdrawal still hadn't arrived, and so I attempted to log into my account and discovered it was closed. I tried to contact customer support by phone, but the number was not in service. I initiated an online chat with customer support and was told that my account was closed due to a duplication issue. I sent an email but received no response. I read through the reviews and found that more than one person has faced this same issue. If my account was duplicated, why wasn't this issue raised initially when I deposited my money? It only came to light after I won, and then suddenly my account was said to be duplicated. I can hardly believe it, and I am disappointed because this feels like a scam. I want my money back.

Mi sono iscritto per la prima volta su sportaza ho caricato i miei soldi per giocare ed ho vinto 288 euro... Una volta chiesto il prelievo il mio conto è stato chiuso senza neanche avvertirmi... Sono venuto a conoscenza di ciò perché dopo vari giorni ancora il prelievo non arrivava e quindi ho cercato di entrare nel sito è ho scoperto che era chiuso... Ho contattato l assistenza telefonica ma il numero non è attivo,ho aperto una chat online con l assistenza e m hanno detto che è stato chiuso perché il mio conto risultava duplicato... Ho inviato un email ma nessuno ha risposto... Ho guardato le recensioni è ho visto che più di una persona ha avuto questo mio problema.... Se il mio conto era duplicato perché inizialmente non m hanno detto nulla anzi mi hanno fatto caricare i soldi e poi una volta vinti esce fuori che il conto è stato duplicato?? Non c credo mi dispiace questa è una truffa ... Rivoglio i miei soldi....

Hello PeppeDB,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you do own multiple accounts in the casino or does anybody else from your household own an account there? When was the last time you spoke to the casino and what was it about? Did they provide you any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Dear PeppeDB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello thank you very much for your availability... however no the casino has not provided me with any proof of the duplication of the account and in any case I was not even notified of this I discovered by chance that my account had been closed... however they replied to the email I provided and told me that at least they would give me back my money that I had deposited to play as I requested... only that practically in registering on this site I exposed my card to scams which fortunately I was able to resolve but I had to block the card ... I have proof of what I'm saying because it was a matter resolved by mail in fact I have their emails and everything ... at this point I replied to their email exposing the problem and telling them if this refund could be sent to another card but they still didn't respond ..... however no it was the first time I signed up on sportaza ...

Ciao grazie mille per la vostra disponibilità... comunque no il casinò non mi ha fornito nessuna prova della duplicazione del conto e comunque sia io non sono stata neanche avvisata di ciò l ho scoperto per caso che il mio conto era stato chiuso... comunque loro mi hanno risposto all email da me fornita e mi hanno detto che mi tornavano almeno i miei soldi che avevo depositato per giocare come sa me richiesto... solo che praticamente nell' iscrivermi a questo sito ho esposto la mia carta a delle truffe che fortunatamente sono riuscita a risolvere ma ho dovuto bloccare la carta ... ho prove di quello che sto dicendo perché e stata una questione risolta con la posta infatti ho le loro email e tutto... a questo punto io ho risposto alla loro email esponendo il problema e dicendogli se questo rimborso potevano mandarlo in un altra carta ma ancora non hanno risposto..... comunque no era la prima volta che mi iscrivevo su sportaza ...

Hello PeppeDB,

Can you please forward the mentioned and every other communication and proof between you and the casino to nikolas.b@casino.guru for further review?

What exactly should I send?

Cosa devo inviare di preciso?

Hello PeppeDB,

As stated above, the communication between you and the casino regarding your case as you must have contact them by now multiple times.

Dear PeppeDB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.