Sportbet.one Casino - A retirada do jogador foi adiada devido à acusação na conta.

Recently they sent me personalized bonus offers via email: 200% (which I used and lost the deposit + bonus) and 100%, which I used, deposited 380e in Dogecoin, and won about 2000e, unfortunately after the final rollover they removed the bonus and left only the deposit, accusing me of multi-account.

If my account is a multi-account (even though I know nothing about it), why does the casino send personalized bonus offers encouraging me to make deposits and play, when it is immediately clear that in case of winning they will accuse me of multiple accounts?

In such a situation, the sportbet.one casino consciously creates a situation in which the player risks the deposit without a chance of winning (in the case of winning, the player is accused of multi-accounting)

casino is trying to persuade me to deposit money by sending generous e-mail exclusive offers and then, if I am successful rollover bonus, cancels my winnings under the pretext of a multi-account.

I also cannot withdraw my deposit at this time...

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear MarioGLS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I only played sports betting, the company first sent me invitations to participate in a promotion and then took my winnings and even stole my deposit.

So unfortunately their modus operandi is to send e-mails with good exclusive offers and then confiscate all funds, which means the casino is clearly extorting deposits through fake bonus offers which, as it later turns out, are not intended for me.

Thanks for your reply and the explanation of the situation.

Please understand that if you primarily placed bets on sports and your account has been blocked, the casino likely detected activity that requires further investigation. Many players use multiple-account strategies focused on sports betting. Since we lack sufficient insight into this area of online gambling, we cannot accurately interpret the casino's investigation results or their explanations, and thus cannot fairly judge this case. We do not believe your complaint is unjustified; we simply cannot evaluate the issue properly. We genuinely want to help, but unfortunately, it is impossible for us to do so at this time.

After gathering all the necessary information, we are forced to reject this complaint. Sorry, we couldn't assist you with this matter, but please do not hesitate to contact us in the future if you encounter issues with any online casino. We will do our best to help.