Sportbet.one Casino - Os ganhos do jogador foram confiscados.

I recently discovered this casino site and enjoyed playing with the welcome bonus and reload bonus.

I played with the reload bonus and my balance increased to $12,000.

The wagering requirements have been met and the balance is close to being met.

However, when I checked my balance on the site after some time, I found that it had been reduced to the amount of my deposit, $1,000.

I checked the terms of use in detail, but there was no withdrawal limit set, and when I asked support why, I was accused of opening multiple accounts.

I play on my laptop at home and do not share an internet connection, so I have not engaged in any such fraudulent activities.

I am convinced that the casino has simply stated that it has committed fraud due to the high total amount involved and is taking steps to confiscate the funds.

I would like you to help me solve the problem.

こちらのカジノサイトを最近発見し、ウェルカムボーナスや、リロードボーナスで遊びました。

リロードボーナスで遊戯したところ、$12,000まで残高が増えました。

賭け条件をクリア、クリア目前の残高です。

しかし、サイト内の残高を時間をおいてチェックしたところ、$1,000という入金額分まで減らされておりました。

利用規約を細かく確認をしましたが出金上限などは設定されておらず、サポートに理由を尋ねたところ、複数アカウントの開設をしたという非難を受けました。

私は自宅のノートパソコンでプレイをし、ネット回線等も共有などしておらずそのような不正行為はしておりません。

系総額の高さからこのようにカジノ側が不正をしたと発言し、資金の没収措置に踏み込んでいるだけだと私は確信をしております。

問題の解決までお力を貸していただきたいです。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you withdrawn the amount of your deposit from the casino yet?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the allegations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yonacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sending it by email

Could you please confirm?

メールにて送っております

確認していただけませんか？

Thank you very much for providing the necessary information.

Have you shared resources wth your friends, to whom you recommended the casino?

Have you used the same device to register, or have you registered or played from the same place at the same time?

Looking forward to your reply.

Dear yonacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

>Did you share resources with friends who recommended casinos?

No, we don't do that at all.

>Did you register on the same device, and did you register and play at the same time and in the same place?

Neither of those have been done.

I just played around after hearing that there was a good site.

I don't think there was any overlap in the content of my games, and if sharing casino site information with friends is itself considered fraud, how is that different from accessing casino information on a website?

>カジノを勧めた友人とリソースを共有しましたか?

いいえ、一切しておりません。

>同じ端末で登録したり、同じ時間、同じ場所から登録やプレイをしたりしましたか？

それらもしていません。

あくまでも良いサイトがあるという話を聞いた上で遊んだだけです。

遊んだ内容も重複してないと思いますし、友人とカジノサイトの情報を共有すること自体が不正行為になると言われるのでしたら、ウェブサイト等でカジノの情報に触れるのと何が違うのでしょうか

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear yonacy,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Sportbet.one Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Sportbet.one Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons behind the confiscation of the player's winnings? A detailed response will help us ensure a transparent and fair review of the situation.

Thank you in advance for your cooperation.

Best regards,

Kubo

Hello everyone,

My name is Jess, and I’m the Head of the Customer Success Department.

I just wanted to inform you that the investigation has been completed. All the relevant evidence has already been sent to jakub.m@casino.guru.

Please note that we cannot share these materials publicly on the forum as they contain confidential account-related information.

Thank you for your understanding.

Dear Sportbet.one Casino,

Thank you for providing the evidence regarding this case.

Dear yonacy,

After a thorough review of your case, I would like to share the results of our investigation.

Based on the evidence provided by the casino, I must regretfully reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to multiple other accounts, all created or accessed from the same device or location. Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players. Additionally, it can result in significant financial losses for the casino, prompting strict enforcement of policies against such behavior.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Kubo