SportoSpin Casino - O depósito do jogador foi confiscado apesar da conta ter sido encerrada.

Hello, this is about the casino Sportospin, which I couldn't find on the list.

See screenshot

I was able to deposit 1000 euros despite my gambling addiction being reported to the Curacao authorities. I noticed that the casino has the same provider as Realspin, where I am also banned due to gambling addiction.

I sent the casino the following message via email

the account is not being closed. It is exactly the same provider as Realspin. Therefore, I don't understand why I was able to deposit money. I want the 1000 euros refunded.

The casino is not closing my account.

Hallo es geht um das Casino Sportospin was ich nicht in der Liste gefunden habe.

Siehe Screenshot

Ich konnte 1000 euro Einzahlung trotz meiner Spielsucht die bei den Curago Behörden gemeldet ist. Ich habe bemerkt, dass das Casino genau den selben Anbieter hat wie Realspin wo ich auch wegen Spielsucht gespeert bin.

Ich habe den casino folgende Nachricht per e mail geschickt

das Konto wird nicht geschlossen. Das ist genau der selbe Anbieter wie bei Realspin. Deshalb verstehe ich nicht warum ich geld einzahlen konnte. Ich möchte die 1000 Euro erstattet bekommen

Das Casino schließt mein Konto nicht.

Dear Alineb1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportospin Casino.

Please note the casino appears not to be licensed in a jurisdiction mandating self-exclusion to extend to associated brands of a single operator.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you informed the casino directly about your gambling problems today?
• Have you received any response from casino support regarding your request?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I contacted the casino and also said that it is the same provider as Realspin casino where I am also registered as a gambling addict. I wrote several times in the chat please block my account because of gambling addiction. These are the same methods as with Realspin and the account is only closed after 4 weeks. I had the same problem with Realspin.

Hallo ich habe das Casino kontaktiert und auch gesagt, dass es der gleiche Anbieter ist wie Realspin casino wo ich auch als Spielsüchtig registriert bin. Ich habe mehrfach im Chat geschrieben bitte speeren Sie mein Konto wegen Spielsucht. Das sind die selben Methoden wie bei Realspin und das Konto wird erst nach 4 Wochen geschlossen. Das selbe Problem hatte ich mit Realspin.

Please do not ask my question publicly as my data is completely visible in one photo!!!!!

Bitte stellen Sie meine Frage nicht öffentlich auf den einen Foto sind meine Daten komplett sichtbar!!!!!

Thanks for your reply.

While we understand your point of view, mandatory self-exclusion is shared between online casinos only under a few specific licenses. For casinos licensed under GCB, the expectation is that self-exclusion is applied always only under the casino where you request it, unfortunately.

• Did the casino reply to your request for account closure or a refund?
• Was your access to this particular casino blocked since your last post?

Hello. Access has been blocked. I was told that the request was being processed but I never received an answer!!!

Guten Tag. Der Zugang wurde gesperrt. Es wurde gesagt, dass die Anfrage bearbeitet wird aber habe nie eine Antwort erhalten !!!

You wrote:

Hello, I contacted the casino and also said that it is the same provider as Realspin casino where I am also registered as a gambling addict. I wrote several times in the chat please block my account because of gambling addiction. These are the same methods as with Realspin and the account is only closed after 4 weeks. I had the same problem with Realspin.

Do you have any supporting evidence the self-exclusion should have applied to multiple brands?

Please share it as screenshots here or send the information to my email at tomas@casino.guru

You wrote:

Hallo ich habe das Casino kontaktiert und auch gesagt, dass es der gleiche Anbieter ist wie Realspin casino wo ich auch als Spielsüchtig registriert bin. Ich habe mehrfach im Chat geschrieben bitte speeren Sie mein Konto wegen Spielsucht. Das sind die selben Methoden wie bei Realspin und das Konto wird erst nach 4 Wochen geschlossen. Das selbe Problem hatte ich mit Realspin.

Do you have any supporting evidence the self-exclusion should have applied to multiple brands?

Please share it as screenshots here or send the information to my email at tomas@casino.guru

I sent by e-mail

Habe ich geschickt per e mail

Thanks for your emails.

Do I understand correctly your account was successfully blocked on December 7th?

Could you please advise when have you made the deposits amounting to 1000€ to the casino?

Please understand that if you have proof you only informed the casino on November 30th and deposited only prior this time, we might not be able to assist you.

Looking forward to your reply.

Dear Alineb1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Since the player requested their Casino.Guru account is to be deleted, the complaint cannot continue to be investigated and it will be closed as rejected.