Sportsbet.io Casino - Jogador relata roubo de saldo.

My balance was stolen

Even when I ask why, they don't give me a proper answer

Try to close the chat immediately

And threatened to ban me from chatting

Simply a thief

Also, please fix the issue where the report button disappears after you leave a review.

残高を盗まれた

理由を聞いてもちゃんと答えない

すぐにチャットを閉じようとする

そしてチャット禁止すると脅された

シンプルに泥棒

あと レビューしたあとは通報ボタンがなくなるのを改善してよ

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Miyapon, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Sportsbet.io Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please provide the precise date on which the unauthorized transaction occurred? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

KYC was completed, I won and my balance was $222, but 3 hours later it was stolen and my balance was $133.

I had a $56 bonus and went to bed, but not only was it confiscated, but my balance was also stolen. About $90 was stolen.

KYC は完了してる勝利して残高が222ドルになったが3時間後に盗まれて残高 133ドルになってた

56ドルのボーナスを持ってたちゃんとベッドをしたが 没収 だけじゃなく残高も盗まれてる90ドルくらい盗まれてる

Dear Miyapon,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots. Kindly forward your game history and withdrawal history as well.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Sent it 2 days ago

2日前に送りました

Dear Miyapon,

thank you for your reply and emails.

I have tried to go through the evidence you so kindly provided, however I was having troubles with some of the translations. Is there a way for you to share these documents already translated in English, please?

Could you also advise which games you focused on - slots, live casino, sports betting, etc.?  

Looking forward to your reply,

Katarina

Sharing? I'm not sure

Are there no Japanese people in your company?

Sumo sport

共有？よくわからない

あなたの会社に日本人はいないんですか？

スポーツの相撲

Dear Miyapon,

thank you for your reply.

Am I correct in understanding that your involvement was limited to sports betting (sumo)?

Looking forward to your reply,

Katarina

That's what the enemy says

We claim that the balance was stolen.

It took so long to ask that question? It'll take a year.

Anyway, please talk to the casino.

敵の言い分はそう

こちらとしては 残高を盗まれたとゆう主張

こんなに時間がかかってその質問？1年かかるよ

とにかく カジノ 側に1回話をしてくれ。話にならない

Dear Miyapon,

thank you for your reply.

In order to move forward with this complaint, I need you to answer clearly and concisely to the questions that are asked.

Could you please confirm, whether you only participated in a sports betting (sumo), please?

What other games have you played?

Looking forward to your reply,

Katarina

Yes, I played sumo, and I also played casino baccarat.

in?

相撲プレイした　イエス　ほかにカジノバカラした。

で？

It takes five days to respond?

その返事をするのに5日かかるのか

Dear Miyapon,

thank you for your reply.

Could you please share your game history with us? Kindly forward it to my email katarina.d@casino.guru.

Looking forward to your reply,

Katarina

What? I sent you my sumo history.

なんの？相撲の履歴 送ったよね

Dear Miyapon,

Thank you for the additional information and for your patience throughout the complaint process.

After reviewing the submitted evidence and conducting further research, it appears the complaint pertains to sports betting. Regrettably, this matter falls outside our area of expertise and available resources for proper evaluation.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina