Sportuna Casino - A desistência do jogador está atrasada.

For the attention of Sportuna Customer Support and Finance Department,

I hereby inform you that on August 23rd I made a withdrawal request of €445 via a bank transfer of €120 and another of €190 on the SPORTUNA BETTING SITE.

As of today, 10 days have passed and the transaction is still in the "Pending" status. Since the standard processing times have been significantly exceeded, I request immediate verification of the reason for this delay.

I look forward to hearing from you. Have a good day.

Alla cortese attenzione del Supporto Clienti e del Dipartimento Finanziario di Sportuna,

Con la presente comunico che in data 23 Agosto ho effettuato una richiesta di prelievo pari a € 445 tramite poi uno di 120 e un altro di 190 con  Bonifico Bancario SUL SITO DI SCOMMESSE SPORTUNA

Ad oggi sono trascorsi 10 giorni e la transazione risulta ancora nello stato "In fase di elaborazione" (Pending). Essendo le tempistiche standard ampiamente superate, richiedo una verifica immediata sul motivo di questo ritardo.

Aspetto riscontro buona giornata 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TONY10004,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 4 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 4 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

Hi, ok thank you very much I'm waiting for two more withdrawals for a total of 310 euros (120+190) requested on 25/08 and another requested on 27/08

salve , ok grazie mille attendo altri due prelievi per un totale di 310 euro( 120+190 ) richiesti giorno 25/08 e un altro richiesto giorno 27/08

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TONY10004,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla