Stake Casino - O jogador enfrenta atraso no saque devido ao processo de verificação.

I found a casino on the website and, since registration offered 50 pounds, I took advantage of it. I registered and started playing with small amounts because the bonus was small. Once, twice, and third time, I managed to win a larger amount, and I increased my bets until I reached 25,300 pounds. When I wanted to withdraw money, they were waiting for verification, which I didn't complete because they demanded a 25-pound deposit. I don't want to deposit money, but rather withdraw it. I've attached screenshots of what it actually looks like on the casino's website.

z znalazłem kasyno na stronie internetowej I w związku z tym że za rejestrację mozna było otrzymać 50& to skorzystałem.zarejestrowalem sie i zacząłem grać małymi kwotami bo bonus niewielki.raz,drugi,trzeci udało sie trafić większą sumę i tak zwiększałem stawki az ugrałem kwote 25300&. Chcąc wypłacić pieniądze uczekują weryfikacji ktorej to nie dokończyłem bo żądają wpłaty 25&. Nie chcę wpłacać pieniędzy lecz je wypłacić. W załączeniu przesyłam zrzuty jak to wygląda w rzeczywistości po stronie tegoż kasyna.

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Dear Luki69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings.

I understand that you took advantage of the casino's no-deposit bonus with the promo code Stake. This is quite common for withdrawing winnings for no-deposit bonus to deposit money first. For more information about no-deposit bonus, you can read our article here https://casino.guru/guide/no-deposit-bonuses-guide.

It is also important to read the terms and conditions of the bonus that you took advantage of to find out other rules that might apply to your winnings.

Please give us an update once you have verified your account, deposited, and requested a withdrawal.

Best regards,

Jean