Stelario Casino - O jogador não pode retirar.

Hello, I have the following problem. I accidentally made a mistake during registration and selected March instead of February. All other dates are correct, so it was basically just a typo. The live chat told me to contact the KYC team via email, but after two emails in the last five days, I haven't received a response at all!

Hallo, ich habe folgendes Problem. Ich habe ausversehen mich bei der Regristierung vertan und habe anstatt dem Monat Februar, den Monat März ausgewählt, alle anderen Daten stimmen, also quasi nur ein Tippfehler. Der Livechat sagte ich solle mich via Mail an das kyc Team wenden aber nach zwei Mails in den letzten 5 Tagen kriege ich keine Antwort überhaupt keine!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stelario Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when you registered in the casino and how you found out about the mistake?
• Have you attempted to remedy your mistake before depositing and playing?
• Have you provided any documents for verification?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the problem is solved, they finally answered me. Thanks to Casino Guru.

Hallo, das Problem ist gelöst, sie haben mir endlich geantwortet. Danke an Casino Guru

Thanks for the update.

Could you please confirm that the casino completed the verification process and that you were paid out in full?

Please let me know. If the issue has been resolved, you have the option to mark the complaint as resolved via a dedicated button found in the complaint thread.

Dear herre242,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru