SupaBet Casino - A desistência do jogador foi adiada.

Good day

I made two withdrawals on March 21st and 22nd, one of €500 and the other of €245.

Four weeks have now passed and it still hasn't been processed.

The live chat always gives the same standard answers.

No bonus was applied.

According to the website, the account does not need to be verified.

I hope you can help me in this case and the casino around

Request a statement.

Guten Tag

ich habe am 21.03 und 22.03 zwei Auszahlungen einmal 500€ und 245€ gemacht.

Es sind jetzt 4 Wochen vergangen und es wurde immer noch nicht bearbeitet.

im livechat gibt es immer die selben Standard Antworten.

Es wurde kein Bonus angewendet.

Das Konto muss laut Webseite auch nicht verifiziert werden.

Ich hoffe das sie mir in diesem Fall helfen können und das Casino um

Stellungnahme bitten.

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Dear Niki163823,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Currently, your account does not need to be verified. In the past, were you able to pass KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean