SupaBet Casino - A desistência do jogador foi adiada.

Hello, I won €11,000 at Supabet and requested the first €500 for withdrawal on April 25, 2026. On May 10, 2026, I requested two further withdrawals of €250 each.

I contact live chat every day and am always given the same empty promises. I just want my winnings paid out. €1000 is pending payout and there's still €10,000 in my player account.

How long will the entire payout of €11,000 take? It feels like Supabet doesn't even want to pay out, but is instead banking on me gambling it all away again.

I urgently need help.

Hallo ich habe bei Supabet 11000 euro gewonnen und habe seidem 25.04.2026 die ersten 500 euro beantragt zur Auszahlung. Am 10.05.2026 zweimal je 250 euro beantragt zur Auszahlung.

Ich schreibe jeden Tag mit dem Live Chat und werde mit immer mit den gleichen Versprechungen hingehlten. Ich möchte doch nur endlich mein Gewinn ausgezahlt haben. Es sind 1000 euro in der Auszahlung und 10000 noch auf meinen Spielerkonto.

Wie lange soll denn die gesammte Auszahlung von 11000 euo dauern? Gefühlt will supabet gar nicht auszahlen sondern spekuliert drauf das ich alles wieder verspiele.

Ich brauche dringend hilfe.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello, verification was not and still is not required. The €500 that has been pending payment since April 25th should have been paid out long ago. What should I do now?

Hallo eine Verifizierung wurde und wird nach wie vor nicht verlangt. Die 500 euro die seidem 25.4. in der Auszahlung ist hätte zumindest schon längst ausgezahlt worden sein. Was soll ich jetzt machen?

Thank you for your reply. Could you please specify what types of games you played? Were they slots, live casino games, or sports betting?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot and the link to it.

Hello

I played slot machines without a bonus. The games were Hot Fruits 20 Extra Chilli and Seven Seven. The total of €1000 was paid out after a one-month waiting period. I immediately requested three more withdrawals of €500 each, which have been processing for three days now.

I hope it goes faster this time.

Hallo

Ich habe Spielautomaten gespielt ohne Bonus. Das waren die Spiele Hot Fruits 20 extra chilli und Seven Seven. Die insgesamt 1000 euro wurden jetzt ausgezahlt nach einer Wartezeit von einem Monat. Ich habe direkt wieder 3 Auszahlungen je 500 euro beantragt die sich seid 3 Tage wieder in der Bearbeitung befinden.

Ich hoffe das es diesmal schneller geht.

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payments at veronika.f@casino.guru. These can be screenshots, chat transcripts, or emails. I appreciate your time and cooperation.

Dear Domsel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru