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Subject: Formal Complaint – Unresponsive Support and Delayed Withdrawal

Dear Supabet Support Team,

I am writing to formally raise a complaint regarding the unacceptable delay in processing my withdrawal and the lack of meaningful support communication.

I submitted a withdrawal request over a week ago, and it is still marked as "processing." I have attempted to contact your support team multiple times via email and live chat, but I keep receiving the same automated or generic responses without any real update on the status of my withdrawal.

This lack of transparency and communication is deeply concerning. As a customer, I expect timely processing and clear information, especially when it concerns my funds. The continued delay and evasive responses are not acceptable.

Dear echobravo33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

In the verification section, I can see that my account is fully verified. I'll wait the 14 days to see if I receive the payment. If not, I'll provide you with further updates on the situation.

Update on the Situation :

The manager reached out to request some additional verification, including my ID, proof of address, and transaction details. Things are progressing well so far, and I’ll keep you posted as the situation develops.

Update on My Account Verification and Withdrawal

I submitted all required documents for verification yesterday, but my account is still not verified. According to the website, the verification process should take 24 hours, yet I have not received any updates.

My withdrawals have been blocked, and despite requesting to withdraw my funds last week, I have not received anything. The process has been extremely slow and frustrating.

Live Chat support has not been helpful — responses feel automated, and they don’t address my concerns. My assigned account manager rarely replies, which adds to the frustration.

I urgently need access to my funds and would appreciate a clear update and resolution as soon as possible.

Title: Supabet Delayed Withdrawal & Verification – Feeling Stuck, Need Advice

Hi everyone,

I’m sharing my experience with Supabet in hopes of getting advice or hearing from others who’ve been through something similar.

I recently started playing blackjack on their platform and had a good run. I managed to withdraw $3,500 total in two transactions ($1,500 and $2,000) without any issues.

Since then, I’ve continued to play and win. My balance has now grown to $98,000.

A few days ago, I attempted to withdraw $6,000 (split into three $2,000 requests due to their withdrawal limits). After submitting the requests, all of them were blocked pending verification. I immediately submitted all required documents, and according to Supabet’s website, the verification process should take 24 hours. It’s now past that timeframe, and I’ve received no updates.

What’s more frustrating is:

Live chat support is slow and unhelpful

My VIP manager rarely responds to emails

I have no clear idea of when or if I’ll be able to withdraw my funds

For transparency, I’ve kept screenshots of everything — my balance, withdrawal requests, email exchanges with the VIP manager, and live chat conversations. I’m feeling really stressed and unsure what to do next.

Has anyone dealt with a similar delay or situation on Supabet or another platform? Any advice or recommendations would be appreciated.

Thanks for reading.

It has now been over 24 hours since I submitted my documents for verification. According to the information on their website, the approval process should take no longer than 24 hours. However, my account is still not verified, and I have not received any updates.

Additionally, my withdrawals remain blocked, and I have no clear information on the status of my account. The overall process has been very slow.

Dear echobravo33,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I've been waiting for over a week with no responses, and I honestly thought I was never going to get my money. Unfortunately, I ended up losing 100k because of this lack of communication.

Dear echobravo33, just to confirm – do I understand correctly that you have now lost your entire balance and there are no remaining funds in your account or any pending withdrawals?

Yes, I deposited $700. I played Blackjack with side bets and built my balance up to $100,000. I had $6,000 pending for withdrawal, but no one responded to me for over a week. No replies about my withdrawal, no help with account verification nothing.

Out of frustration and thinking no one was going to help me, I ended up playing again… and I lost everything. Now my balance is zero. No support, no answers, no money.

Dear echobravo33, we fully understand how frustrating and disappointing this situation must be for you.

However, please note that as long as funds remain in your casino account and have not yet been successfully withdrawn, they are still under your control. This means that the player bears responsibility for those funds until they are cashed out.

Given that your account balance is now zero and there are no pending withdrawals, we regret to inform you that we will not be able to assist further in recovering the lost funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.