SupaBet Casino - O jogador afirma que o seu pagamento foi atrasado.

There seem to be problems with my withdrawal from this casino!

The processing status hasn't changed for a week now, and I have a feeling it won't change anytime soon. I've contacted support several times and always get the same standard replies. Unfortunately, they can't tell me how much longer the payout might take!

Normally, for smaller amounts, the payout was always in my account after a few days, but now nothing is happening at all.

I am therefore asking the CasinoGuru team for help, as I have seen that they have had good results with this casino for other players in the past.

Es gibt anscheinend Probleme mit meiner Auszahlung bei diesem Casino!

Der Status der Bearbeitung ändert sich schon seit einer Woche nicht, und ich habe das Gefühl, das er sich auch in der nächsten Zeit nicht ändern wird, ich habe mehrmals den Support kontaktiert und werde immer mit Standart- Antworten abgefertigt. Leider kann mit kein Zeitraum genannt werden, wie lange die Auszahlung noch dauern kann!

Im Normalfall, bei kleineren Beträgen war die Auszahlung immer nach ein paar Tagen auf meinem Konto, jetzt tut sich aber gar nichts.

Ich bitte daher das CasinoGuru Team um Hilfe, da ich gesehen habe, das sie in der Vergangenheit bei anderen Spielern mit diesen Casino zu guten Ergebnissen gekommen sind.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear A961,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, then I will wait the 14 days first, the account is of course successful and fully KYC verified.

Vielen Dank, dann warte ich erstmal die 14 Tage ab, das Konto ist natürlich erfolgreich und vollständig KYC - verifiziert.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear A961,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla