SupaBet Casino - O jogador ainda não recebeu os seus prémios.

My first withdrawal from March 26th still hasn't been processed! Unfortunately, you can only withdraw €500 at a time, and only three at a time. That's what I did! I haven't even received the first €500 from March 26th in my account yet. Great, it's Friday now if nothing arrives today. Then Monday is a holiday, which means I still won't have anything by then!!!! I think it's outrageous to keep delaying withdrawals! Casino Guru certainly rates this casino highly!!!!! Seriously!!!!! It's an absolute rip-off! It will probably take two months before I can withdraw the money! Always the same trick: delaying withdrawals so the money gets gambled away again!

Meine erste Auszahlung vom 26.03 wurde noch immer nicht durchgeführt! Man kann leider ja immer nur 500 Euro auszahlen und immer 3 Auszahlungen auf einmal. Das hab ich gemacht! Ich habe noch nichtmal die ersten 500 Euro vom 26.03 am Konto. Super jetzt ist Freitag wenn heute nichts kommt. Dann ist Montag Feiertag da heißt bis dahin hab ich immer noch nichts !!!! Ich finde es eine Frechheit die Auszahlungen immer zu verzögern! Casino Guru bewertet dieses Casino mit Sicherheit Hoch!!!!! Echt jetzt !!!!! Eine Verarschung sondergleichen! Es dauert wahrscheinlich 2 Monate bis ich den Betrag auszahlen kann! Immer die gleiche Masche Auszahlungen verzögern, das dass Geld wieder verspielt wird !

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Dear Rolidiaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rolidiaz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rolidiaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru