SupaBet Casino - O pagamento do jogador foi atrasado.

Good day, dear Casino Guru,

I spent a total of €1661 at

won SUPABET.

It has now been 14 days.

I have been waiting since June 3, 2026 for my payout of €1,500, divided into three amounts of €500 each, as this is the maximum payout per transaction according to your rules.

According to the website, no verification is currently necessary.

I have already asked if any further documents are needed, but so far I have received no response.

I fear that additional documents might be requested later, which would further delay the payment.

And on top of that, €161 are suddenly missing.

to account balances.

I've attached two screenshots; one is from...

June 5th shows the three outstanding payouts of €500 each and the remaining balance of €161.

The other one is from today ; now the remaining balance of €161 is missing.

That's very strange indeed.

And the payouts still haven't been processed; according to the live chat, the response is that the finance department has been informed of the delay – the usual answers.

I hope that you, dear Casino Guru team, can help me and ask SUPABET casino for a statement.

Thank you in advance.

Guten Tag liebes Casino Guru,

ich habe insgesamt 1661€ bei

SUPABET gewonnen.

Es sind jetzt 14 Tage vergangen.

ich warte seit dem 03.06.2026 auf meine Auszahlungen von 1.500 €, aufgeteilt in drei Beträge zu je 500 €, da dies laut Ihren Regeln die maximale Auszahlung pro Vorgang ist. 

Laut Webseite ist momentan keine Verifizierung notwendig.

ich habe auch schon geschrieben ob noch Unterlagen benötigt werden bisher keine Rückmeldung.

ich befürchte dass nachträglich Unterlagen angefordert werden könnten, was die Auszahlung weiter verzögern würde.

Und zudem fehlen auf einmal 161€

an Kontoguthaben.

ich habe zwei Screenshots angehängt einer ist vom

05.Juni da sieht man die drei offenen Auszahlungen mit jeweils 500€ und die 161€ Restguthaben.

Der andere ist von von heute, jetzt fehlen die 161€ Restguthaben.

Das ist schon sehr merkwürdig.

Und die Auszahlungen wurde immer noch nicht bearbeitet, laut Live Chat erhält man die Antwort das die Finanzabteilung über die Verzögerung in Kenntnis gesetzt wurde, halt die üblichen Antworten.

ich hoffe das sie mir liebes Casino Guru Team weiterhelfen können und das SUPABET casino um Stellungnahme bitten.

vielen Dank schon mal.

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Dear Sanni267643,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sanni267643,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla