TikiTaka Casino - A retirada do jogador está atrasada.

Dear Casinoguru Team,

TikiTaka Casino has been making me wait for my withdrawal for two weeks now. Since the casino had a much better rating on CasinoGuru just a few weeks ago, I'm really worried. They haven't even asked me for KYC; they're simply not responding to my withdrawal.

Sehr geehrtes Casinoguru Team,

TikiTaka Casino lässt mich jetzt schon seit 2 Wochen auf meine Auszahlung warten. Da das Casino vor wenigen Wochen noch deutlich besser auf CasinoGuru bewertet war mache ich mir nun wirklich sorgen. Sie haben mich noch nicht einmal nach KYC gefragt, sie reagieren einfach nicht auf meine Auszahlung.

Dear flochefe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from TikiTaka Casino.

To better assist you in this situation, could you please provide us with the following information:

• What method did you choose for your withdrawal (e.g., bank transfer, credit card, e-wallet)?
• Have you received any communication from TikiTaka Casino regarding the status of your withdrawal?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Method was Crypto.

No, the payout is pending.

No, those were my first winnings.

The winnings were achieved with bonuses.

Best regards,

Florian

Liebe Veronika,

Methode war Crypto.

Nein, die Auszahlung ist ausstehend.

Nein, das waren meine ersten Gewinne.

Die Gewinne wurden mit Bonus erzielt.

Beste Grüße,

Florian

Could you please specify which bonuses you activated and played with? Kindly send me a link or a screenshot of these bonuses.

Also, forward me all the communication between you and the casino customer support regarding the delay in the processing of your payment at veronika.f@casino.guru, or post screenshots here.

Thank you for your patience and cooperation.

It was a casino deposit bonus. It was displayed in my account, but I don't have a link or screenshot.

There's no communication I can send you. My emails weren't responded to, and in live chat, I was just told they were very busy. But nothing's moving forward.

Es war ein Casino Bonus für eine Einzahlung. Er wurde mir in meinem Account angezeigt, ich habe keinen Link oder Screenshot.

Es existiert keine Kommunikation, welche ich dir schicken kann. Auf meine email wurde nicht geantwortet und im Live Chat wurde mir bloß immer gesagt, dass sie eine hohe Auslastung haben. Es geht aber rein gar nichts voran.

Thank you very much, flochefe, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of TikiTaka Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear flochefe,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite TikiTaka Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear flochefe,

can you please give us an update? Have you received your withdrawals?

Dear flochefe,

We apologize for the delay i handling your case. Thank you so much for your patience.

At this moment, we do not see any pending withdrawals on your account. Can you provide us with the transaction ID of your withdrawal on your TikiTaka account?

Then we can look into this matter for you.

We look forward hearing from you!

Best regards,

TikiTaka team

Dear TikiTaka Casino, thank you very much for your response.

Dear flochefe, could you please confirm if you still require assistance from the casino? If so, kindly reply to this thread so we can continue supporting you.

Thank you!

I'm glad to hear that you've received the first part of the payment—great news!

Of course, no problem at all. I’ll keep this complaint open until the remaining funds arrive.

In the meantime, I wanted to clarify something: the casino mentioned that there are no pending withdrawal requests on your account. Could you please confirm whether that’s accurate, or if there are any withdrawals still awaiting processing?

Looking forward to your update.

Dear flochefe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Martina. I can't submit any further withdrawal requests at the moment. I have to complete the verification process first. I've uploaded the documents and am waiting for the casino.

Hallo, Martina. Im moment kann ich keine weiteren Auszahlungsanträge erstellen. Ich muss erst den verifizierungsprozess bestehen. Ich habe die Dokumente hochgeladen und warte auf das Casino.

Thank you very much, flochefe, for the update!

Please keep me informed!

I still can't make a withdrawal. You should ask the casino what the problem is.

Ich kann immer noch keine Auszahlung durchführen. Sie sollten das Casino fragen, was das Problem ist.

Dear casino representative, could you please state the reason why the player is not able to withdraw the rest of his money??

Thank you in advance for providing the information.

Dear flochefe,

We are truly sorry for the inconvenience. We have forwarded this to the relevant department. You should be able to withdraw as you wish now.

Please, let us know if it works.

Best regards,

TikiTaka team

Thank you TikiTaka team for the update!

Dear flochefe, can you please let me know when this is fixed for you? Thank you!

I was able to create a withdrawal request and am now waiting for confirmation.

Ich konnte eine Auszahlungsanfrage erstellen und warte nun auf die Bestätigung.

Dear flochefe,

Thank you for your update! We are glad to hear that you were able to withdraw. Please, do let us know when you receive the payment.

Best regards,

TikiTaka team

I have received the payment and have already requested the next one.

Ich habe die Zahlung erhalten und bereits die nächste beantragt.

Thank you all very much for your involvement and support!

Dear Flochefe,

May I kindly ask how much you still have left to withdraw?

Do you consider this matter resolved, or would you prefer to wait until the full amount has been successfully withdrawn before closing the complaint?

Sure, not a problem!

Please keep me updated about those withdrawals.

Great ! Thank you flochefe for the update! So hopefully, you will soon have all the money!

Please let me know!

Dear Veronika,

I received everything, thank you very much for everything!

Liebe Veronika,

ich habe alles erhalten, vielen Dank für alles!

Wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru