TikiTaka Casino - A retirada do jogador foi adiada.

I am contacting you to file a formal complaint against Tikitaka.com Casino. I currently have €53,000 held in my account, with no withdrawal options for over 10 days.

I have followed all the steps requested by the casino to complete the verification process. I have successfully submitted my ID, bank statements, transaction history, and all additional documents requested, even repeatedly.

Despite this, I have not received a clear response or any progress in the verification process, and my withdrawal requests continue to be ignored or postponed indefinitely.

I believe I am the victim of an abusive and unfair practice, and I am willing to cooperate with you with all the necessary documentation so you can analyze the case and take the appropriate measures. I am desperate to recover my legitimate winnings, as I have not violated any casino rules and have always acted in good faith.

Me pongo en contacto con ustedes para presentar una queja formal contra el casino Tikitaka.com. Actualmente tengo 53.000 euros retenidos en mi cuenta de usuario, sin posibilidad de retiro desde hace más de 10 días.

He seguido todos los pasos solicitados por el casino para completar el proceso de verificación. He enviado correctamente mi documento de identidad (DNI), extractos bancarios, historial de transacciones, y todos los documentos adicionales que me han requerido, incluso repetidas veces.

A pesar de ello, no he recibido respuesta clara ni avances en el proceso de verificación, y mis solicitudes de retiro siguen siendo ignoradas o pospuestas de forma indefinida.

Considero que estoy siendo víctima de una práctica abusiva e injusta, y estoy dispuesto a colaborar con ustedes con toda la documentación necesaria para que puedan analizar el caso y tomar las medidas pertinentes. Estoy desesperado por recuperar mis legítimas ganancias, ya que no he incumplido ninguna norma del casino y he actuado siempre de buena fe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which payment methods you used to deposit in the casino and how you attempted to verify your payment methods?
• When was the last time you were in contact with the relevant department of the casino?
• Were any of your documents rejected, and explanation given of what exactly is required?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

• The payment methods I used were a Santander card and a Revolut card, through Apple Pay. I have sent you the transaction history of both cards for the last 3 months and the last month.

• The last time I was in contact with them was yesterday

• They now tell me that they need the history of Apple Pay transactions, something that is impossible since they only let you retrieve the last 10 transactions.

• Now I send several chats to the email

• Los metodos de pago que utilice fueron una tarjeta Santander y un tarjeta Revolut, mediante apple pay , les he mandado el historial de transacciones de ambas tarjetas de ultimos 3 meses y del ultimo mes

• la ultima vez que estuve en contacto con ellos fue ayer

• Me dicen ahora que necesitan el historial dw transacciones de apple pay , una cosa que es imposible ya que solo te dejan sacar las ultimas 10 transacciones

• Ahora le envio varios chats al correo

Do we know anything? I'm still waiting, thanks.

Sabemos algo?? Sigo a la espera, gracias

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Now I have to do something else???

Ahora tengo que hacer algo mas???

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hello TATO63,

Please note that our relevant department has requested certain information from you.

Please check you verification tab on your profile and upload the requested documents accordingly.

Thank you in advance,

Tikitaka Team

I have sent you all the information you have asked for, and several times as well. Thank you.

TODA LA INFORMACIÓN QUE ME HAN PEDIDO SE LA HE MANDADO Y ADEMAS VARIAS VECES, GRACIAS

AS I SAY IN THE FIRST MESSAGE THEY ASKED ME FOR A PHOTO OF MY ID, A PHOTO OF MY CARDS, A STATEMENT OF MY ADDRESS AND TRANSACTION HISTORY, EVERYTHING WAS SENT PERFECTLY AND THEY ASKED ME FOR THE TRANSACTION HISTORY OF THE LAST MONTH, OF THE LAST THREE MONTHS, I HAVE SENT THEM EVERYTHING AND THEY STILL DENY ME THIS LAST, SIMPLY TO DELAY THE PAYMENTS

COMO YA DIGO EN EL PRIMER MENSAJE ME PIDIERON FOTO DEL DNI , FOTO DE TARJETAS , UN EXTRACTO DE MI DIRECCION E HISTORIAL DE TRANSACCIONES, ESTA TODO MANDADO PERFECTAMENTE Y EL HISTORIAL DE TRANSACCIONES ME HAN PEDIDO EL DEL ULTIMO MES , DE LOS ULTIMOS TRES MESES , SE LO HE MANDADO TODO Y AUN ASI ME LO DENIEGAN ESTO ULTIMO, SIMPLEMENTE PARA RETRASAR LOS PAGOS

IF YOU WANT, I CAN SEND YOU EVEN MORE INFORMATION FROM GURU CASINO WHERE YOU CAN SEE THAT I PROVIDE THEM WITH ALL THE INFORMATION AND THAT THEY ARE DOING EVERYTHING POSSIBLE TO NOT ACCEPT IT. THANK YOU.

SI QUIEREN A LOS DE GURU CASINO LE PUEDO PASAR AUN MAS INFORMACION DONDE SE VE QUE LE PROPORCIONO TODA LA INFORMACIÓN Y QUE ESTAN HACIENDO TODO LO POSIBLE PARA NO ACEPTARMELA , GRACIAS

Hello TATO63,

We are pleased to let you know that your verification has been completed successfully.

Upon checking your account, we observed that there are no pending withdrawals at this time.

Thank you,

Tikitaka Team

The verification has not been completed yet, thanks, I'll send the documents again.

Aun no se ha completado la verificación pone , gracias , vuelvo a mandar los documentos

They have let me attempt a withdrawal, it is now pending approval.

Me han dejado intentar un retiro , ahora esta pendiente de aprobación.

Because the verification has not yet been given to me as valid, I continue to report, thank you.

Porque la verificación aun no me la han dado como valida , sigo informando , gracias

Little by little I'm getting my money out, so far I've been able to get 2000, I've continued playing and I have 120000, I'm going to keep getting it and see if I don't have any surprises, I'll keep you informed.

Poco a poco voy sacando mi dinero , de momento he podido sacar 2000 , he seguido jugando y tengo 120000 , voy a seguir sacandolo y a ver si no tengo sorpresas , os mantendre informados.

For now everything is fine, if any problem occurs in the future I will let you know without hesitation.

De momento esta todo correcto, si ocurre alguna problema en el futuro os avisare sin dudarlo

I will keep this complaint open until you receive the whole amount.

Let us know, please.

Best regards,

Romi

Perfect, thank you very much

Perfecto, muchisimas gracias

They have lowered my VIP level even though I am playing for more than 50,000 euros. Let's see if I can solve it. As soon as I receive the current amount, I will contact you. If something strange happens again, I will let you know without hesitation.

me han bajado el nivel vip aun jugandole mas de 50000 euros , vamos a ver si lo puedo solucionar , en cuanto reciba el importe actual me pondre en contacto, si vuelve a ocurrir algo raro , os lo hare saber sin dudarlo.

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now they have lowered my VIP level despite having played around 50k in bets, they have lowered me to level 1 to make withdrawals even more difficult for me.

Ahora me han bajado el nivel vip apesar de haber jugado alrededor de 50k en jugadas , me han bajado al nivel 1 para dificultarme aun mas los retiros

They've only let me withdraw 7k, so it looks like it's going to be a very, very long process. They're making it very difficult for me.

Solo me han dejado sacar 7k , asique tiene pinta de que va a ser un proceso muy muy largo, me lo estan poniendo muy dificil

Dear TATO63,

Please note that withdrawal limits depend on your account level.

Additionally, as there is no pending withdrawal at the moment, kindly inform us if you intend to initiate a new withdrawal so that we may prioritize it for your convenience.

Thank you,

TikiTaka Team

But you have lowered my level from 4 to 1 in less than two weeks and even though I'm playing they tell me I have to log in, it's incredible

Pero esque me habeis bajado de nivel del 4 al 1 en menos de dos semanas y aun jugando me dicen que tengo que ingresar , es increíble

Dear TATO63,

Please inform us if you intend to make a new withdrawal or you'd like to close this complaint.

Thank you in advance.

Respectfully,

Romi

I want to make a new withdrawal, but they won't let me until August 10th.

Deseo hacer un nuevo retiro , pero no me dejan hasta el 10 de Agosto

Please inform us about how much you were able to withdraw until now.

Thank you.

Respectfully,

Romi

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still trying to withdraw, so far this month I haven't withdrawn anything.

Sigo intentando retirar , de momento este mes no he retirado nada

Please inform us whenever there are any updates, and let us know if we need to contact the casino again.

Thank you.

Respectfully, Romi

I am informing you of all the updates, you told me that until you had all the money, you were not going to close the complaint and I still don't have it.

Le estoy informando de todas las actualizaciones, usted me ha dicho que hasta que no tuviera todo el dinero , no iba a cerrar la queja y aun no lo tengo

Dear TikiTaka Casino,

Could you update us about this case, please?

The user still doesn't have the whole amount.

Thank you,

Romi

Thank you

Gracias

Dear All,

Kindly be informed that withdrawal request are processed as scheduled.

We kindly ask for your patience, as the remaining active balance is substantial.

Thank you for your patience and understanding.

Kind Regards,

TikiTaka Casino team

Now suddenly they put this on me,

Ahora de repente me ponen esto,

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still waiting to collect the full amount, thanks.

Sigo esperando para cobrar la cantidad total, gracias

We will keep this complaint open until you have received it then.

Thank you.

Regards,

Romi

I will keep you in touch, thank you.

Les sigo comunicando, gracias

Now they won't let me in, they have my account under review, they're putting every obstacle in my way.

Ahora no me dejan entrar, me tienen la cuenta en revisión, me estan poniendo todas las trabas posibles

Dear TikiTaka Casino,

Please explain the situation.

Thank you.

Regards,

Romi

For now, this has been regularized. I will continue to keep you informed until I receive everything in full.

De momento eso ya esta regularizado , les seguire manteniendo informados hasta que cobre todo en su totalidad

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I'll answer and let you know everything, thank you very much, I haven't received everything yet.

Sisi, yo voy respondiendo y os voy avisando con todo , muchas gracias, aun no lo he cobrado todo

I will keep updating until they give me all the money, thanks

Sigo actualizando hasta que me den todo el dinero , gracias

I'll keep updating until they give me the money, at the moment I haven't received the full amount.

Sigo actualizando hasta que me den el dinero , de momento no he cobrado el total.

Is there any way I can get paid faster? Since I'm going from 500 to 7000 a month, I still have about 100,000 to collect.

Hay alguna manera de que pueda cobrar mas rapido ?? Ya que voy de 500 en 500 y 7000 de tope al mes , aun me quedan por cobrar unos 100000

Dear user,

Please inform us if the casino sticks to their monthly withdrawal limit and what the whole disputed amount is.

Thank you.

Romi

This is what I have left to get out

Esto es lo que me queda por sacar

Dear user,

Please write what the whole disputed amount of this complaint is, as I can see that it was written incorrectly. Please write the whole amount together with all the money you have already received.

Thank you.

Romi

I have received 22,800 euros and I still have to receive 100,708.93 euros. The figure has changed because I have continued playing. The total figure is 123,508.93.

He recibido 22800 euros y me quedan por recibir 100708,93 euros , la cifra ha variado porque he seguido jugando , la cifra total son 123508,93

I've been told it will take me 1 year and 3 months to pay the full amount due to the monthly withdrawal limit. Can the complaint remain open that entire time until I receive everything?

me han dicho que me van a tardar 1 año y 3 meses en pagar el monto total por el tema de limite de retiros mensuales, ¿puede estar la queja abierta todo ese tiempo hasta que reciba todo?

It sure can. You just need to update us every 14 days so the complaint doesn't get closed.

Perfect, then every 15 days I'll let you know that I'm still waiting.

Perfecto, entonces cada 15 dias os voy a poner que sigo en espera

You need to watch the timer on your complaint, please. I will set it up for 15 days now.

Thank you, and I hope everything goes well.

Best regards,

Romi

I'm still waiting, thank you, just so my complaint isn't closed.

Sigo en espera , gracias , simplemente para que no se me cierre la queja.

I'm still waiting, thank you, just so my complaint doesn't get closed.

Sigo en espera , gracias , simplemente para que no se me cierre la queja

Dear user,

Could you inform us how much is left to receive for you, please?

Thank you.

Regards,

Romi

92708,93 €

I'm just keeping that there so the complaint doesn't get closed.

Simplemente sigo poniendo eso para que no se cierre la queja

I'm just keeping posting that so the complaint doesn't get closed; we're still getting paid little by little.

Simplemente sigo poniendo eso para que no se cierre la queja , seguimos cobrando poco a poco

Could you write how much you are still waiting on and if the casino adheres to their limits, please?

86500 and if they are meeting the deadlines.

86500 y si estan cumpliendo con los plazos.

We are still waiting, thank you

Seguimos a la espera , gracias

We are still waiting, thank you, the deadlines continue to be met.

Seguimos a la espera , gracias se siguen cumpliendo los plazos

We are still waiting, thank you.

Seguimos a la espera , gracias .

We are still waiting

Seguimos a la espera

We're still waiting, thank you.

Seguimos a la espera , graciass

We are still waiting

Seguimos a la espera

We are still waiting, for now the deadlines are being met.

Seguimos a la espera, de momento se cumplen los plazos

Dear TATO63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Perfect, I'll keep waiting.

Perfecto , sigo en la espera

Dear TATO63,

We would like to clarify that your final withdrawal request has been successfully processed, and the funds were dispatched from our end on February 23, 2026.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We trust that this information will assist in clarifying the matter for you.  

Our team extends its best wishes for your future endeavors. 

Warm regards, 

TikiTaka Casino team.

Thank you, TikiTaka Casino, for the update.

Dear user,

Please confirm what the casino representative wrote above whenever possible.

Thank you in advance.

Best regards,

Romi

Dear all,

Unfortunately, we’re forced to reject this case because the user has stopped responding to our messages and questions. Without this cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Respectfully,

Romi