TikiTaka Casino - As retiradas dos jogadores estão atrasadas.

I joined and placed bets at this betting site. The sign-up process was very quick, as it usually is everywhere, but even more so here because they didn't ask for any verification. Initially, I lost some bets, then I continued playing and won some money. That's when I decided to withdraw part of my winnings, and I've been waiting for 4 days now with no change. It keeps saying that the withdrawal is being reviewed and that I will have it in three days, but as I mentioned, it's already been 4 days. I write in the chat and it's always the same; they come up with excuses to delay the process. I think the chat is just a bot that keeps saying the same thing to everyone, because looking at the reviews, many people experience the same issue. (I have one withdrawal with a card and another by transfer, and both are still pending...)

Ingrese y aposte en esta casa de apuestas, todo fue muy rapido a la hora de ingresar como es en todos sitios, pero aqui aun mas porque no te pedian verificacion ninguna, al principio perdi alguna apuesta, luego segui jugando y gane dinero, entonces quise retirar parte de este dinero y llevo 4 dias esperando, y todo sigue igual , sale que estan revisando el retiro y que en tres dias lo tendre, esto como he dicho ya hace 4 y escribo por el chat y siempre es lo mismo, me ponen pegas y van dejando pasar en tiempo. Creo que el chat es un robot que siempre va diciendo lo mismo a todos, porque viendo las reseñas a mucha gente le pasa igual. (Tengo un retiro con tarjeta y otro con transferencia y los dos siguen igual…)

Dear dabi20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, just yesterday they sent me part of the withdrawal, but out of 3 that I made they only sent me 2, I am missing 500 euros that they tell me to ask the bank, the bank doesn't know anything, I hope that during today or on Monday it arrives because this withdrawal is the first one I made, and they have arrived one before the day after that one... I don't know, everything is very strange.

Hola buenas, justamente ayer me enviaron parte del retiro, pero de 3 que hise solo me han eviado 2, me faltan 500 euros que me dicen que preguntenal banco, el banco no sabe nada, espero que durante hoy o el lunes llege porque este retiro es el primer que hise, y me han llegado antes uno del dia despues que ese…nose muy raro todo

Dear dabi20, Thank you very much for the update.

We will keep this complaint open until you confirm further withdrawals have been successful. Please keep me informed about any further developments.

Dear dabi20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.