Tusk Casino - O pagamento do jogador foi atrasado.

Made a withdrawal on the 9 June 2025, it normally takes 3 to 5 days to be processed, this casino is not processing my withdrawal but several other people if you research on ASKGAMBLERS and Hello Peter, they don't respond to any emails and live chat box don't work, I'm fully verified and have no wagering requirements. If I could rate this casino I would rate them a -10 for no customer support and not paying withdrawal's out to customers that's due to them.

Dear Cdf279,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Cdf279,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good day, my issue has not been resolved. I have lodge a complaint with ASKGAMBLERS also and the Tusk manager did not reply, my emails don't get answered also, it's disgusting that this casino treat customers this way. This casino can't even give any reason for my delayed payment because there is none that's why they don't respond to any one. I just wonder how many other customers is out there with the same issue, it's unacceptable for this casino to behave like this, I have now also lodge a complaint with the Curacao Gaming Authority.

Good evening, I have received an email from Tusk informing me that they have processed my withdrawal so this issue has been resolved. Thank you to the team for all the help much appreciated.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cdf279,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika