V.Vegas Casino - A desistência do jogador foi adiada.

I've been waiting for my withdrawals since May 10th. They're not adhering to their own withdrawal speed limits. I'm fully verified.

Ich warte jetzt schon seit dem 10.05. auf meine Auszahlungen. Sie halten ihre eigenen limits zur Auszahlungsgeschwindigkeit nicht ein. Ich bin vollständig verifiziert.

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Dear jakobh,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have pending withdrawal requests that have not been processed yet?
• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Yes, there are still some withdrawals pending. I received one today. Sometimes a deposit bonus was active, sometimes not. The issue is with delayed withdrawals. 20% (€5000) of the withdrawal amount has now been paid out. My problem is that Vvegas isn't adhering to its own limits regarding withdrawal speed. The entire amount should have already been paid out.

Best regards

Jakob

Liebe Kristina,

Ja es stehen noch Auszahlungen aus. Ich habe heute eine Auszahlung bekommen. Es war manchmal ein einzahlungsbonus aktiv, manchmal nicht. Es geht um verspätete Auszahlungen. Es wurde jetzt 20% (5000€) der Auszahlungssumme ausbezahlt. Mein Problem ist, dass Vvegas seine eigenen limits zur Auszahlungsgeschwindigkeit nicht einhält. Der komplette Betrag müsste bereits ausbezahlt sein.

Viele Grüße

Jakob