Vavada Casino - Os ganhos do jogador foram confiscados.

I recently played at the casino in question, made a deposit, and won using the bonus money, but my winnings were confiscated without my consent.

When I inquired about the reason for this, I was told that the bonus was used for short-term use and that deposits had been made from the same account.

However, I discovered this Vavada Casino on the casino guru page, registered and played for the first time.

I don't understand at all what you mean by similar accounts.

You also mentioned short-term use, but if you receive a bonus for your first deposit and it is confiscated, it is considered short-term use and you will not be able to make another deposit, so I think that applies to all of them.

You have no choice unless the money is withdrawn.

Even if I inquire, there is no evidence, so I would like you to at least withdraw the winnings first.

I think this is just a scam site to collect money.

The winning amount is large and will affect my life, so I am posting this in the hope that casino guru will intervene and allow me to withdraw my winnings.

I'm in trouble so I'd appreciate your help.

先日当該カジノでプレイし、入金をしボーナスマネーを利用して勝利したのですが、勝利金が有無を言わさず没収されました。

当該カジノに理由を問い合わせたところ、ボーナスを短期利用のために利用した。また同様のアカウントから入金が行われたと言われました。

しかし私はこのvavada casinoを casino guruのページで発見し登録し初プレイでした。

同様のアカウントと言われましても全く理解できません。

また短期利用と言われましたが、 初回入金のボーナスを受け取って没収されたらどれも短期利用で次の入金ができず、全てがそれに当てはまると思います。

出金されない限り全ての選択肢がないです。

問い合わせをしても証拠もないので、勝利金だけでもまずは引き出していただきたいです。

これではただの入金額を集めるだけの詐欺サイトだと思います。

勝利金額も大きく、生活に影響するので casino guru さんに仲裁していただき、勝利金を出金していただきたくこちらに投稿させていただきました。

困っているのでよろしくお願いします。

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Dear Murahayama64,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation with your confiscated winnings and the frustration this has caused you.

To better understand the case and assess whether we can intervene, I would like to ask you a few clarifying questions:

• Could you please confirm the exact amount of the deposit and the bonus received?
• Did the casino provide you with any written explanation (email or live chat transcript) stating that the issue was related to "short-term use" or "similar accounts"? If yes, please forward it to us.
• Can you confirm whether you have ever registered or played at this casino before, or if anyone else (family member, friend) may have used the same device, IP address, or payment method?

If you have any relevant communication with the casino (emails, chat transcripts, screenshots of the bonus terms, or your transaction history), you are welcome to forward it directly to petronela.k@casino.guru so we can review it in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution. Without clear timelines, amounts, and written explanations from the casino, it is difficult for us to assess whether the bonus terms were applied correctly.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Could you please confirm the exact amount of your deposit and the bonus you received?

I deposited $1000 and received a 100% bonus of $1000.

Has the casino provided you with a written explanation (email or live chat transcript) that the issue is related to "short-term use" or "lookalike accounts"? If so, please forward it to us.

It has been sent!

I will send it to you by email.

Can you check if you have previously registered or played at this casino, or if anyone else (family, friends) has used the same device, IP address or payment method?

This is my first registration!

I don't know if other people are doing it, but I don't think anyone is.

入金額と受け取ったボーナスの正確な金額を確認していただけますか？

1000$入金して100％の1000$をボーナスとしてもらいました

カジノ側から、問題が「短期利用」または「類似アカウント」に関連している旨の書面による説明（メールまたはライブチャットの記録）が提供されましたか？提供された場合は、弊社までご転送ください。

送られてきました！

メールで送らせてもらいます。

これまでにこのカジノに登録したりプレイしたりしたことがあるか、または他の人（家族、友人）が同じデバイス、IP アドレス、または支払い方法を使用したことがあるかどうか確認できますか?

初めての登録です！

周りがやってるかはわからないですが、たぶん誰もやってないとおもいます

Dear Murahayama64,

Thank you for your cooperation and for providing the requested information.

After carefully reviewing the case and the supporting evidence provided by the casino, we regret to inform you that we must reject this complaint.

The casino has shared documentation showing that the account closure and confiscation of bonus-related winnings were carried out in line with their Terms and Conditions. Based on the information available to us, we were not able to identify that the rules were applied incorrectly or unfairly in your case.

While you maintain that this was your first registration, the casino’s internal records were sufficient, under their rules, to justify the action taken. As mediators, our role is to assess whether the casino followed its own stated terms, and in this instance, the evidence supports their position.

We understand that this outcome is disappointing, especially given the amount involved. However, since the casino acted within its Terms and Conditions, we are unable to request or enforce a payout.

For these reasons, the complaint will be closed as rejected.

Thank you for your understanding. Should you need assistance with another matter in the future, feel free to contact us.

Best regards,

Petronela

Head of Complaint Resolution Center

Casino.Guru