Vegadream Casino - A retirada do jogador está atrasada.

I've been waiting for more than 15 days for my withdrawal to drop, so far nothing.

Estou a mais de 15 dias esperando meu saque cair, até agora nada.

Dear johnaragao22, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

it was my first serve

they didn't ask for kyc verification, I'm waiting

I won nothing, I lost 71 euro

era meu primeiro saque

não pediram verificação kyc, estou no aguardo

não ganhei nada, perdi 71 euro

Would it be possible for you to upload your verification documents so that your withdrawal would be faster? Have you discussed the issue with customer support?

Dear johnaragao22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.