Vegadream Casino - As retiradas dos jogadores foram adiadas.

Hello. On 22.06.24, I requested a withdrawal of €1200. This was not processed, and the chat support told me to wait 48 hours. After that, they said it would take 10 days. Subsequently, I canceled the withdrawal. On 25.06.24, I requested a withdrawal of €900. Again, I was given vague reasons. I was never asked to provide documents or bank statements. The last time I was asked for documents was at the beginning of the year. I wasn’t given a proper explanation as to why I should wait 10 days. Today is day 6.

Can you assist me?

P.S.: Yesterday, I requested another withdrawal of €1000, but this time via credit card. Now, I was just asked to provide proof of the credit card. Yet, for the €900 bank transfer, no proof has been requested until today.

What should I do next?

Best regards,

Hallo. ich hatte am 22.06.24 eine Auszahlung über 1200€ veranlasst. Diese wurde nicht bearbeitet vom Chat hieß es ich solle 48h warten. Danach hieß es es dauere 10Tage. daraufhin brach ich die Auszahlung ab. Am 25.06.24 hab ich die Auszahlung über 900€ in Auftrag. Nun wurden mir wieder fadenscheinige Dinge erzählt. Ich wurde weder aufgefordert Dokumente noch Kontoauszüge zur Verfügung zu stellen. Das letzte mal wurde ich Anfang des Jahres um Dokumente gefragt. So richtig wurde mir auch nicht gesagt warum ich nun 10Tage warten soll. Heute ist Tag 6.

Können sie mir weiter helfen?

P.S.: gestern erneut 1000€ in die Auszahlung gelegt. Aber mit Auszahlung per Kreditkarte. Nun wurde gerade eben dafür gebeten einen Nachweis der Kreditkarte zu bringen. aber für die 900€ per BankTransfer wurde bis heute nicht ein Nachweis gefordert.

Wie verhalte ich mich jetzt?

Mit freundlichen Grüßen

Dear romynka,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from Vegadream Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello Petronella

Thank you for your quick reply. I was happy to send you a screenshot.

So far I have always been very satisfied with Vegadream. The money was in my account within 2-3 days.

And now an inexplicable verification without requesting any documents. All very strange.

Best regards

Hallo Petronela

danke für deine schnelle Antwort. Gern habe ich dir einen Screenshot zugesendet.

Bisher war ich immer steht’s sehr zufrieden mit Vegadream. Das Geld war sonst innerhalb 2-3Tage auf meinem Konto.

Und nun ein nicht erklärbare Verifizierung ohne Anforderung von Unterlagen. Alles sehr merkwürdig.

Viele Grüße

As of last night, the 1000 has already been paid out/reserved for me.

But this was the last thing I commissioned. Can anyone understand this approach?

Stand heute Nacht wurden mir schon einmal die 1000 ausbezahlt/ vorgemerkt.

Diese hatte ich aber als letztes in Auftrag gegeben. Versteh einer diese Herangehensweise.

Hi romynka,

Thank you for your reply and for forwarding the screenshot.

Do I understand correctly that you have already received €1,000 and the remaining €900 is still pending in your account?

I look forward to hearing from you.

Meanwhile, after several back and forths, I was

the money paid out.

Thanks

Inzwischen nach mehrmaligem hin und her wurde mir

das Geld ausgezahlt.

Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, romynka, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru