Vegasino Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, I'm contacting you because I'm having a problem with vegasino.com. I've been playing on this site for a year and have made some withdrawals, all of which have been credited. This time, however, I'm a little worried because I have three withdrawals in the last 10 days, all of €500 in the process. The first was made on November 10, 2025, the second on November 11, and the third on November 12. I contact them every day, and they tell me the same thing every day: not to worry, I'll be paid as soon as possible, but to date, nothing has been credited. Can you please help me? Thanks in advance.

Salve vi contatto perché ho un problema con vegasino.com. premetto che è un anno che gioco in questo sito e ho anche effettuato alcuni prelievi sempre accreditati, stavolta però sono un po' preoccupato perché ho 3 prelievi da 10 giorni sempre in fase di elaborazione tutti e tre da 500€ cadauno. Il primo effettuato il 10/ 11 /25 il secondo il 11 /11 e il terzo il 12 /11 li contatto tutti i giorni e tutti i giorni mi ripetono le stesse cose, di non preoccuparmi che verrò saldato il prima possibile ma a tutt'oggi ancora non è stato accreditato niente. Potete aiutarmi per cortesia? Grazie in anticipo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Fast2pablo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, I believe my account is in order, also because I play at several sites and have never had any problems. At Dolly Casino, I even sent my card balance and proof of residence. Everything is in order. At Vegas, my account doesn't require verification, so I thought there was no problem, but more importantly, they themselves confirmed that my account is in order. That said, it seems absurd to me that it's taking so long, especially since I've been depositing and withdrawing easily for a long time and have never had any problems. In 5 days, the money was credited to my account. This time, I won €3,000 and withdrew €1,500, with another €1,500 frozen in my account. I won't play again until they've credited it all.

Si credo che il mio account sia in regola anche perché gioco in diversi siti e non ho mai avuto problemi, su dolly casino addirittura avevo anche inviato la giacenza media della carta e l'attestato di residenza. Tutto regolare. Su vegasino il mio account non richiede verifica, quindi ho pensato che non ci fosse nessun problema, ma soprattutto loro stessi mi hanno confermato che il mio account è regolare. Detto questo mi sembra assurdo che ci voglia tutto questo tempo, anche perché deposito e prelevo tranquillamente da parecchio tempo e non ho mai avuto problemi, in 5 giorni avevo i soldi accreditati sul conto. Stavolta ho fatto una vincita da 3000€ e ho prelevato 1500 e altri 1500 congelati sul conto che non giocherò più sino a ché non li avranno accreditati tutti.

Hi Attila, I wanted to inform you that I sent an email to support@vegasino.com With my documents (even though they haven't asked for them yet because they're no longer responding to emails): ID card front and back, Postepay card front and back with the center and back numbers blacked out, average card balance, Certificate of residence, I also attached the ISEE certificate from INPS. I didn't attach any utility bills because they're not in my name but in my partner's.

Let's see what they do now. Thanks.

Ciao Attila, volevo informarti che ho inviato una mail a support@vegasino.com con i miei documenti (nonostante loro ancora non me li abbiano chiesti perché non rispondono più alle mail) Carta d'identità fronte e retro, Postepay fronte e retro con le cifre centrali e posteriori oscurate, giacenza media carta, Attestato di residenza, ho allegato anche l'attestato ISEE dell'INPS. Non ho allegato pagamenti di utenze perché non sono intestate a me ma alla mia compagna.

Vediamo che fanno ora. Grazie

Hi Attila, I wanted to let you know that the funds have now arrived in my account after I sent the documents without them asking. Now I'm just missing the other balances in my gaming account. Thank you, I think the problem is solved for now. I'll contact you again if I have any problems with the other withdrawals. Good luck and have a nice day.

Ciao Attila, volevo informarti che mi sono arrivati ora i soldi sul conto dopo che ho inviato i documenti senza che loro me lo chiedessero. Ora mi mancano solo gli altri che ho in saldo nel conto gioco. Grazie per ora posso ritenere il problema risolto. Vi ricontatto se dovessi avere problemi con gli altri prelievi. Buon lavoro e buona giornata a voi.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fast2pablo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila