Vegasino Casino - O jogador afirma que o seu pagamento foi atrasado.

Good day,

I won €16,000 at Vegasino Casino with my own deposit without bonus money. I then made three withdrawals of €500 on July 16, 17, and 18. So far, none of these withdrawals have been processed. In the meantime, I wanted to verify my account, which shouldn't be necessary at the moment.

I also have no access to the live chat due to the many negative reviews here on the site, I am now turning to you, perhaps you can help me to get my money, since it is the case with countless players that they wait several weeks or even months for the payout, I want to avoid that at all costs

Guten Tag,

ich habe beim vegasino Casino einen Betrag von 16000€ mit eigener Einzahlung ohne Bonus Geld gewonnen anschliesend habe ich 3 Auszahlungen in Höhe von 500€ veranlasst am 16. 17. 18. Juli bisher wurde keiner dieser Auszahlungen bearbeitet oder sonstiges zwischenzeitlich wollte ich meinen acc verifizieren was zu dem aktuellen Zeitpunkt nicht nötig sein soll

ich habe auch keinen Zugriff auf den Live Chat aufgrund der vielen negativen Bewertungen hier auf der Seite wende ich mich jetzt an euch vielleicht könnt ihr mir helfen an mein Geld ran zu kommen da es bei unzähligen Spielern der Fall ist das sie mehrere Wochen oder sogar Monate auf die Auszahlung warten das will ich unbedingt vermeiden

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I wanted to verify my account, the employee replied to my email that it was not necessary

ich wollte mein acc verifizieren der Mitarbeiter hat mir auf meine email geantwortet das es nicht nötig sei es

I have been waiting for 10 days now and absolutely nothing has happened, just like all the other players here on the platform have the same approach

In emails you are always put off and it is claimed that it will be processed as quickly as possible, but nothing happens...

Mittlerweile warte ich seit 10 Tagen und es ist absolut nichts passiert wie auch bei den ganzen anderen Spielern hier auf der Plattform gleiche Herangehensweisen

in emails wird man immer vertröstet und es wird behauptet das es so schnell wie möglich bearbeitet wird aber passieren tut nichts …

Nothing has been processed so far

the same excuses every day

Bis jetzt wurde nichts bearbeitet

jeden Tag die selben ausreden

Today day 14 around nothing edited

not a cent paid out!

Heute Tag 14 rum nichts bearbeitet

kein Cent ausbezahlt !

Hello the deadline has expired can you help me now

Hallo die Frist ist abgelaufen können sie mir jetzt behilflich sein

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I didn't get paid anything

Every day I get the same email telling me that it's been delayed etc.

as well as all other users on the site

Ich habe nichts ausgezahlt bekommen

jeden Tag wird mir per email das selbe erzählt das es sich verzögert etc.

wie auch bei allen anderen Benutzern auf der Seite

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello,

-so far there has been no payout

-no bonus was used

Thanks for your help

Hallo,

-bisher gab es keine Auszahlung

-es wurde kein Bonus verwendet

danke für ihre Hilfe

Even today on day 15, still nothing processed

Auch heute am Tag 15. nach wie vor nichts bearbeitet

Hello, can you contact Vegasino because I don't think this problem will be resolved otherwise. I've been waiting for 16 days and every day I'm told the same thing. I finally want to get my money that is due to me.

Hallo können sie sich mit Vegasino in Verbindung setzen weil ich glaube nicht das dieses Problem ansonsten geregelt wird ich warte schon seit 16 Tagen und mir wird jeden Tag das gleiche erzählt ich will endlich an mein Geld ran das mir zusteht

Hello what's going on why I don't get an answer how long will this take

you advertise on your site that the casino is supposed to be good … and I have been waiting for my payout for over 20 days how ridiculous is that

Hallo was ist los wieso bekomme ich keine Antwort wie lange soll das noch in die lange gezogen werden

ihr bewirbt auf eurer Seite das das Casino gut sein soll … und ich warte seit über 20 Tagen auf meine Auszahlung wie lächerlich ist das

No more desire

People don't play in the store

Scam

Keine Lust mehr

Leute spielt nicht in dem Laden

Scam

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika