Vegasino Casino - O levantamento dos prémios dos jogadores está atrasado.

Ladies and Gentlemen

Unfortunately, I have a problem with this casino. My outstanding withdrawal of €200.00 has not been processed since June 25, 2026.

The customer service is not very helpful.

I always get the same answers, where nothing is done except to put me off.

No documents have been requested from me for verification (KYC) so far.

The game was played without a bonus.

I'm very surprised, as this isn't the first withdrawal. I've never had any problems with withdrawals from this casino before.

I would be grateful if you could take a look at this situation and I am very thankful for your help in this matter.

Thank you in advance.

Best regards.

Sehr geehrte Damen und Herren,

leider habe ich mit diesem Casino ein Problem. Seit dem 25.06.2026 wird meine offene Auszahlung von 200,00€ nicht bearbeitet.

Der Kundenservice ist nicht sehr hilfreich.

Es werden immer die gleichen Antworten gespendet, wo nichts anderes getan wird als mich zu vertrösten.

Es wurden bisher keine Dokumente von mir zu der Verifizierung (KYC) angefordert.

Es wurde ohne Bonus gespielt.

Es wundert mich Sehr, da es nicht die erste Auszahlung ist. Ich hatte sonst keine Probleme mit der Auszahlung bei diesem Casino.

Ich würde mich freuen, wenn ihr euch diese Situation mal anschauen könntet und ich bin sehr dankbar für eure Hilfe zu dieser Angelegenheit.

Vielen Dank im Voraus.

Mit freundlichen Grüßen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear plxJoel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear plxJoel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ladies and Gentlemen

The following payments are currently pending on my account:

• €500.00 (Requested)
• €500.00 (Requested)
• €500.00 (Requested)

My remaining balance, which could not yet be requested for withdrawal because there can only be a maximum of 3 open withdrawal requests, currently amounts to €590.00.

Despite my repeated requests, no payments are being processed.

The verification process is not yet complete, as it is not yet necessary and has not been requested.

No bonus was used. All bets were placed with real money.

Please help me process my withdrawals.

Best regards

Sehr geehrte Damen und Herren,

derzeit stehen folgende Auszahlungen auf meinem Konto offen:

• 500,00€ (Beantragt)
• 500,00€ (Beantragt)
• 500,00€ (Beantragt)

Mein Restliches Guthaben welches noch nicht zur Auszahlung beantragt werden konnte, da es maximal nur 3 offene Auszahlungsanträge geben darf beträgt derzeit noch 590,00€

Es werden trotz mehrfacher Nachfrage meinerseits keine Auszahlungen bearbeitet.

Die Verifizierung ist noch nicht abgeschlossen, da diese noch nicht notwendig ist und nicht angefordert wurde.

Es wurde kein Bonus benutzt. Alle Einsätze waren aus Echtgeld.

Bitte helfen sie mir dabei, dass meine Auszahlungen bearbeitet werden.

Mit freundlichen Grüßen

Dear plxJoel, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear plxJoel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear plxJoel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla