Vegastars Casino - O levantamento dos prémios dos jogadores está atrasado.

I am fully verified with Vegastars. Everytime I try to withdrawl they cancel it. All my details are correct as I have withdrawn $2000 before. They keep saying they will refer it to the appropriate team and get back to me, but they never do.

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Dear Fastwhisper,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for reaching out. The full ammount I am trying to withdrawal is now $1100 dollars. My main concern is that Vegastars is cancelling my withdrawls repeatedly. It seems to be a ploy to make me gamble it rather than withdraw it. $900 seems to be sitting there ready to be paid out. The last five times I have tried to withdraw the last $200 they keep canceling it and putting it back on my account with no reason.

I will wait the two weeks and see if the pay me my money. Thanks again

Dear Fastwhisper,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They keep sending me round in circles. Its the same generic replies. I have a $500 and a $200 withdrawl pending since the 6th of January. I have a $100 withdrawl that they keep cancelling after I initiate the withdrawl. $800 owing all up now as I did re deposit some (which I'm guessing is their goal). I have attatched screenshots of the PDFs I have sent them. This is now beyond frustrating as I need to pay bills with these funds.

Every time I initiate a cashout, these are the emails I recieve.

-The initial cashout request.

-Then a few hours later its 'Cashout Succes'

-Immediately followed by 'Cashout Cancelled'

No explination. This process gets repeated continuously.

Dear Fastwhisper,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Fastwhisper,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Vegastars Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Lucia. Thank you for your assistance in this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Fastwhisper,

We can confirm that your withdrawal of $100 was successfully processed and paid out on January 23rd. We understand the frustration caused by the previous cancellations and appreciate your patience while we worked on this.

Vegastars Team

Dear Vegastars Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future. I will leave this complaint open until Fastwhisper confirms his withdrawals have been paid out.

I want to know what it will say on my bank statement as a reference for when it was paid? There was $800 that I have withdrawn and I do not see anything from 'Vegastars' etc.

Also could you please explain why it took so long to get the ball rolling? It was only since I communicated through Casino Guru that things look like they are progressing. Constantly been given the run around with the same gineric answers without any information.

Please provide the proof that the full $800 has been paid and what the reference on my statements would be.

What dates was it all payed out to me?

I am happy to show my bank statements around the time it was 'paid'.

Hi Fastwhisper & Lucia,

We would like to confirm that your total withdrawal of $800 was split into three separate transactions. All three of these payments were successfully processed on January 23rd.

Vegastars Team

Dear Fastwhisper,

can you please give us an update? Have you received your withdrawals?

I've had a look and because I don't know what the reference is, I can't find when/if it was deposited. I need to know the reference or what it comes up as when deposited into my bank account.

Dear Vegastars Casino Team,

Could you please provide the deposit reference and confirm what name or description it would appear under on the bank statement?

Dear Lucia and Fastwhisper, thank you for your patience while we gathered these details.

To assist with tracking these transactions, please find the relevant information below:

• Full Name: A**** T****
• Bank Name: TSB Bank Limited
• Reference Number 1: D97WQTL1Y4
• Reference Number 2: DDB8PEZWG6
• Reference Number 3: DHCSWP7H21

Lucia, could you please provide your direct email address? We would like to send over the official payment documents for the three separate payments to help you finalize your review of this case.

Vegastars Team

Thank you for providing the references. I have gone back and had a look. Could yo please confirm that the two images provided, refer to the payouts?

Dear Vegastars Casino Team,

Please feel free to send all documentation to lucia.s@casino.guru. Your cooperation is greatly appreciated.

Lucia, we have just sent the requested documentation regarding player Fastwhisper to your email address (lucia.s@casino.guru). Please let us know if you require any further information from our side.

Vegastars Team

Dear Vegastars Casino Team,

I recieved your email. Thank you for the information.

Dear Fastwhisper,

I sent you an email. Please check your inbox.

Thank you.

Crazy that it takes for me to do this to get some traction. I'll close this off as resolved. Don't do it again vegastars. Stop ripping the winners off...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fastwhisper,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia