Verde Casino - A desistência do jogador foi adiada novamente.

Good afternoon, how are you? Sorry to bother you again, but I need your help. I’ve always made withdrawals from Verde Casino and never had any problems. Now I’m trying to make a withdrawal, and Verde Casino is making things difficult.Everything is in order—I’ve already done everything they asked for, and I’ve resubmitted all the documents. Yesterday I received an email from Verde Casino saying everything was in order, but when I went to make the withdrawal, they’re asking for everything all over again. I’ve been going through this for over two weeks now. Can you help me? Thank you.

Boa Tarde tudo bem,desculpa mais uma vez preciso da sua ajudar,sempre fez levantamento no verde casino,nunca tive problemas,agora estou tentando fazer levantamento e o verde casino,esta a complicar,tenho tudo certo,ja fez tudo quer eles pediram novamente ja mandei todos documentos novamente,ontem recebi email do verde casino a falar quer esta tudo certo agora fui fazer o levantamento e elas pedindo tudo de novo,ja faz mais de 2 semanas quer estou nesse sofrimento,pode mim ajudar obrigada

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Dear A1exsandra,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear A1exsandra,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla