Verde Casino - A verificação da conta do jogador está atrasada.

VerdeCasino requested account verification. I uploaded all the requested documents, and it's been four days and it still hasn't been validated. The last documents they requested were a bank statement showing deposits to their site and a screenshot or other document showing my account number, name, and surname. I sent them and attached them here.

VerdeCasino, me solicitó realizar verificación de mi cuenta, cargue todos los documentos solicitados, y ya van 4 dias y no me valida. Los últimos documentos solicitados fueron extracto bancario donde se visualice los depositos a su sitio, y un pantallazo o antecedente donde aparezca número de cuenta mas nombre y apellido. Los que envie y adjunto acá.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements and the feedback and assistance you received so far from support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas