Veterano Bet Casino - A retirada do jogador foi atrasada e sem suporte.

I requested a withdrawal and a message popped up instructing me to contact support. However, the website doesn't seem to have any support. When reaching out on Instagram, no one responds. They have blocked comments on Instagram, and several other people are experiencing the same issue.

Solicitei saque, aparece uma mensagem informando para entrar em contato com suporte, mas o site não possui suporte. Indo no Instagram ninguém responde. Bloquearam os comentários no Instagram, onde várias outras pessoas também tiveram o mesmo problema.

Hello joaobatistadmc1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Veterano Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified, my account only has real balance. My account has been verified since 05/30/2024. I tried to contact you from the first day of creating the account.

Minha conta está verificada, minha conta possui somente saldo real. Minha conta está verificada desde o dia 30/05/2024. Tentei contato desde o primeiro dia de criação da conta.

Hello joaobatistadmc1,

Please note that we are not the casino. Did you try to contact them through their e-mail support? If yes, please forward the communication to nikolas.b@casino.guru.

I understand. Yes, I have already contacted them, but no one responds.

Entendo. Sim, já entrei em contato com eles, mas ninguém responde.

Hello joaobatistadmc1,

Can you please clarify a few more things regarding your account? Is your balance real money? Did you use any bonuses? Did you play casino games or sports betting?

Dear joaobatistadmc1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.